U-Haul Moving & Storage of South Bend

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About

No Deposit or Administrative Fees - Free Online Account Management - Extended & 24-Hour Access Available

Story

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 3410 W Western Ave, South Bend, IN 46619, USA

Phone: (574) 282-2801

Website

moc.luahu@lridbbf360957

State: Indiana

County: St. Joseph County

Zip Code: 46619

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

I thought Kimberly was exceptional. Very thorough and determined to help us find something they that would work for us. They went above and beyond helping us hook up the trailer and helping with the lights on our vehicle (which isn't their problem!) and this was even after closing! I can't say enough good things about our experience there! Thank you!

 8 years ago (20-10-2017)

Kim was super helpful when I went to pick up my moving truck for a small, cross town move. When she checked my reservation, Uhaul online had over charged me (well over $100) for a one way truck when I actually just needed one of those 19.95 same day trucks. She made sure to fix the problem and took great care of me, making sure I walked out of there content and smiling. Kim is such an asset to that store! She knows what customer service is about and she is genuinely invested in her customer's happiness. I was able to be moved out that same night and back to drop off the truck, just how I wanted to.

 8 years ago (24-06-2017)

Super helpful and professional. Went out of their way to help us get the tongue in our receiver and when we discovered we had picked out a trailer that was too small (our fault, not theirs), they quickly set us up with the size we needed.

 8 years ago (19-10-2017)

Dealing with Kimberly Logan  is what nightmares are made of - horrible experience, never been treated so badly. The most ignorant, loud, ghetto behaving customer service I have ever received. Prior to my experience at this location on yesterday - I had ALWAYS received outstanding stellar service from the team that worked here - I have had a long history at this location - I have rented a storage unit and multiple trucks through the years. The treatment I suffered from the moment I stepped up to the counter to be waited upon from the moment I left - I would not wish on my worst enemy. I have filed a complaint with corporate and I am also writing this review on the website. How this person is still employed with the company is beyond baffling. How desperate for employees did Uhaul have to be to not only employ this individual but to leave her in charge of the store was a poor, poor decision on their part. The thought of having to return to this store FOR ANY REASON WHATSOVER, sickens me.

In addition - I highlighted ONE STAR in my rating of my experience - WHOEVER is reading this review - please note ,NO STAR SHOULD HAVE BEEN HIGHLIGHTED - but the portal would not allow me to post this review unless I selected a minimum of one start  - The service I received from this individual and from this location - a -0 IS THE RATING I GIVE

 8 years ago (23-07-2017)

I had unbelievably good service from everyone at this U haul - very communicative, friendly and accommodating. The gentleman working in the back even helped us unload our truck and organize things in the storage unit! Totally above and beyond service.

 8 years ago (11-06-2017)

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