U-Haul Moving & Storage of Schenectady

Staff was friendly and helpful. Online reviews and staff agree that website reservations are not real. Staff recomended calling or visiting to make a real reservation.
8 years ago (13-08-2017)

I AM a frequent flyer with uhaul rentals.. Apparently (and supposidly?) uhaul loactions only check tire air pressure on return of equipment - not on the way out - (if it is done at all?). This IS NOT The First Time I Had low OR No air pressure in a rented trailer tire!!! This time I had rented a Truck and a dual axle Trailer that had one tire which was or went flat - it had slice from metal in it - although I can't be 100% sure it was ok on departure. I found it at 5 am after loading the prior night for travel out of town as I always diligently check air pressure prior to departing on 200+ mile trips. This set me back **one half of one day** with my laborer as it took approximately 30+ mins for the overnight answering service be able to contact a local repair service and eta of 75 mins to arrive. I was NOT told where service is dispatched from - Cohoes (Albany area) We decided to risk it and leave north bound from Albany area to stop at uhaul Glens Falls in hopes of a repair at exit 18 at i87 -- Of course, CSR at counter s Not Certified to change a tire at open (7am). And Of Course -- Service finally arrived around 9 am -- waited about 95 mins for service... and then Another Hour to change a tire!!! The interior of windshield was NOT clean ((NOT The First Time!) - of course -- it's only found when getting caught in travel with bright sunrise (or sunset) and IS DANGEROUS! It seems Not cleaning interior windshield is a common thing with many vendors who rent or loan out vehicles. On the positive side: Although it took lots of time -- they did repair the tire. However, I am uncertain if my boss was charged on the corporate account or not...
8 years ago (20-06-2017)

They have great prices on boxes and wrapping materials. Store staff is helpful too.
8 years ago (25-06-2017)

Extremely Unprofessional This was one of the worst experiences I have encountered with a company. To be clear this complaint is specifically for the Schenectady U-Haul on Hamburg St. I have used the U-Haul in Colonie for rentals and have had no problems. To save you time if you do not want the details, I would not recommend this U-haul for any type of service, very unprofessional. In this instance I was trying to get a hitch installed on my vehicle. It started two weeks ago. I used U-Haul's online appointment feature to order and schedule the hitch installation at the Schenectady location on Hamburg St. No problems, very smooth. I got an email confirming my purchase and that I would be contacted prior to the day of installation to schedule what time to drop the vehicle off. I have to assume at this point the order is sent to the location of the installation which is why this complaint is directed at this branch. 1. I was never contacted for a time to drop off car. 2. I called the day prior to find out what time to drop car off. The appointment was for a Sunday. I was first told it could be scheduled for 7am. I asked for 8am and was told that would be fine. Note, that this location does not open until 9am. I made the wrong assumption that someone working there would know the hours, I was wrong. I thought maybe they started the installs prior to the store opening. 3. When I show up at 8am that Sunday, no one is there. I call customer service and I am told the place does not open until 9 and there is nothing they can do. So I decide to leave the car key in the drop box and call at 9 to let them know. 4. I call at 9am to let them know. At this point I am told they do not have the hitch required for the installation in stock. I tell them I made the reservation 2 weeks ago and was never contacted that it was not going to be available. She says she will see what she can do and give me a call back. 5. About an hour later I get a call. The best they can do is install the wiring, but I would have to bring it back to complete the installation. The reason I made the appointment weeks ago was to get this done quickly. I don't have time to bring it back, so I tell them to cancel it and that I would come get the car. 6. At this point I could not think of any other thing that could go wrong. I get there and I am told that I will be charged a $50 cancellation fee. When I protest I am told there is nothing they can do and that I would have to take it up with corporate. Before I even leave the parking lot I get corporate on the phone. Basically they say the whole situation was not handled correctly and that I would get a full refund and some type of compensation. Of course the person I am talking to cannot allow the refund and another department will contact me by end of business day. I did not get a call that day and ended up calling them to make sure I was refunded the 50. Nothing about any other compensation. In summary it does not seem there are any employees that know what they are doing at this U-Haul location. Again, would not recommend this location for anything.
8 years ago (08-05-2017)

Just completed a 1-day move using one of their 15' trucks. The rental process was simple and efficient from start to finish. I was a little cautious based on the past reviews, but I didn't need to be. I reserved the truck in person - took 3 minutes. Pickup the next day was easy - truck was ready for me. Truck was also clean and in good condition with a full tank. I appreciated the salesman going over all the important aspects of the estimate with me so i clearly understood the rental agreement and what was expected. Based on my estimated mileage, they gave me a price estimate for what I would be charged when I returned the truck. When you are done, simply park the truck under the green canopy, they come out and check mileage and gas level, and then give you a paper receipt or just email the receipt to you. Takes all about 2 minutes if they aren't busy. They also have everything you need to clean the truck (spray cleaner, broom, etc.) after use so you aren't charged. All in all, I was pleasantly surprised at how straight-forward and easy the rental was, so much so I decided to come back and leave a review.
9 years ago (15-05-2016)