Packrat is a national chain and if I was rating just them it wouldn't be 5 stars but the local packrat is awesome. They take care of you no questions asked and really make it a breeze from renting, drop offs, and even pickups. I would recommend getting the LOCAL number if you are storing or using their containers though. Corporate help is just ridiculously awful and make it very frustrating to do just about anything from renting a container to picking one up. If you are able to have the local number you are all set. They won't have any insane prompts or answers where you know they are reading from a script or just don't care. They seem to know everyone who keeps a container with them and are very specifically helpful with any questions or needs. In the end I would highly recommend the local pack rat.