U-Haul Moving & Storage of Albany

Would give a 0 if possible. Got U-Boxes for delivery and pick up. Driver was pleasant for drop off, confirmed a Tuesday pick up date. Boxes are ok quality. Tuesday comes, no one called or arrived, so we called around 3:30. Was told "the boxes were already marked as picked up" (as I'm writing this they are still in my driveway) and that the driver would call us. Nothing an hour later, so we call them back "oh the truck is broken, but we'll figure out what we can do and call you back". It's 6:45 and we still haven't heard anything. They close in 15 minutes. Perhaps it was a mistake in hindsight to put the boxes behind our car, I can't blame them for that, but we have relatively nothing in the house as we were planning on being out of here TODAY. Would it be that hard to just be like "yeah our truck is broken but we'll pick your boxes up tomorrow morning"? EDIT: Called them at 6:55. Was told they can't commit to picking them up tomorrow because their truck being broken "it's an act of God"
8 years ago (25-07-2017)

I rented a moving truck here on two separate occasions - one ten footer and one fifteen footer - and both times the mileage and fuel level was incorrect and I needed to get it adjusted before taking the truck which requires an additional 20 minutes because the desk service here is very slow. The second time I rented a truck the person helping me added insurance to the rental without asking if I wanted it. Be sure to check the mileage, fuel level, and insurance options if you rent a vehicle here.
8 years ago (19-08-2017)

Great prices on trailer rentals, easy to reserve on-line and the staff is friendly and helpful.
8 years ago (05-11-2017)

I am a satisfied customer. The accommodations was exceptional!
8 years ago (20-09-2017)

Great place and great people but usually not enough staff.
8 years ago (11-10-2017)