U-Haul Moving & Storage at Alexis Rd

I am very disappointed in the lack of professionalism from their manager . I have been trying to get in touch with someone from this location for over 2 weeks now. I was over charged on account of an error in their services and am getting the run around for my calls to be returned or even answered . I literally use uhaul about once a year and from here on out am strongly considering going a differnt route. The only thing holding me back is how great and timely my service from other locations was . Really hope you can figure it out and make sure your customers are all satisfied and not being treated improperly .
9 years ago (11-10-2017)

Excellent, friendly, and knowledgeable staff. These guys were helpful and professional.
9 years ago (08-11-2017)

180 hitch ended up being 250 because untold expenses. 350 if i wanted installed. Staff seemed more interested in baseball game.
9 years ago (20-06-2017)

I called 4 locations before finding this one to install a hitch last minute. These guys helped me out BIG time. They did not have the hitch there but I grabbed it from the Reynolds location. I brought it over, they did a great job installing it. They really hooked my friend and I up with a great deal. Then he spent the time to help us find an auto transport. He answered all our questions, and the installer and his other associate were just as friendly. You couldn't ask for better customer service.
10 years ago (08-11-2016)

Giving two stars because I got a quote of the product and labor, called them back to make the installation appointment. I was told to come in now and get it done. So I did and the manager said we couldn't do it today - then proceeded to make an appointment for me. Andddd new quote shows I have to pay $40 more than the initial quote because they don't have the specific hitch in stock. *ahem* just lost my business with them - too bad.
9 years ago (06-07-2017)