Turk Furniture

UPDATE: We are now at 4 months since we initially ordered our furniture. It was finally delivered at the 8-9 week mark, with the wrong Ottoman (we ordered it to match the couches, it was in a fabric/pattern to match the throw pillows). We made them aware, and they placed an order for the correct Ottoman and were told they would update us when they knew more, and that we could keep the incorrect Ottoman until they got the correct one in to exchange it. They ended up not being able to rush the order with the manufacturer, which I understand. I called this week (just under 8 weeks since they ordered the replacement), and was told the ottoman was on the truck on its way to their warehouse. So, we should finally have our final, correct order at around the 17 week mark. Will give a final update when we actually receive the Ottoman. ________________________ ORIGINAL REVIEW: Staff and sales people have been polite and tried to be helpful, but the process if getting living room furniture has left alot to be desired. We ordered our living room furniture 6.5 weeks ago, and were told that we would have it in 4-6 weeks. At about 5 weeks, I called and asked about our order and was told it would be there in the middle of the 6th week. That time came and went, and I stopped by the store in LaSalle. Come to find out, my complete order would not be in any sooner than 7 weeks at best, although they did offer to deliver part of my order this week since we have been without living room furniture for 2 weeks now. I was told I would receive a call to set up a time for the delivery, and I ended up having to call them. The order taking longer than I was told was annoying, but I understand that things happen. The part that has been extremely frustrating has been the lack of communication and the fact that I have had to initiate the communication to get updates and get things done. I will not be buying from Turk again.
7 years ago (30-12-2017)

They were very helpful and professional
7 years ago (02-02-2018)

Love this store.
7 years ago (26-01-2018)

10/10/17 your delivery drivers are tailgating people while it is raining and they are speeding in areas.
8 years ago (10-10-2017)

Just had replacement sofa and love seat replaced. It has been a nightmare. Patrick finally took charge and even came to our house and agreed that the set was not well made. We purchased it in October and it had already been restuffed once. The one positive is the delivery men, Koop & Nathaniel. You should be very proud of these two employees. Very nice, helpful and careful. Just hope the replacement set holds up.
9 years ago (04-05-2016)