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Trustco Bank

  1. Schenectady County
  2. Schenectady County Bank

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Trustco Bank

Story

Trustco Bank has been the low cost provider of high quality products and services since opening for business in 1902 in the upstate town of Schenectady, New York. Today, Trustco Bank operates 145 branch locations in 5 states. The Bank believes in old school, personal service and welcomes each customer by name as they enter the branch. Offering a wide variety of great deposit and loan products, the Bank specializes in residential mortgage lending. In May 2015, SNL Financial rated Trustco Bank the 12th best performing savings bank in the country.

Address: 320 State St, Schenectady, NY 12305, USA
Phone: (518) 381-3831
State: New York
County: Schenectady County
Zip Code: 12305


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Reviews
Now, I do my banking here at trustco, since my old bank, which was first Niagara closed its doors. I like this bank alot since Key Bank, which took over first Niagara, don't use bankbooks, but Trustco Bank does. I got something from Trustco Bank to me, which will be my momento since that my account has been transfered here from First Niagara (pictured here), which is a bank that looks like a miniature house that you put money (or change) in, that has a Trustco Bank logo on top of it (the roof portion of it).
8 years ago (12-10-2016)
Having a mortgage with Trustco is like taking a step back in time. Working with the local branches is easy and usually productive for most banking needs. If you want to make extra payments to your mortgage, be prepared for a nightmare of a hassle. First off, many of the transactions have to go through their main branch. This means physical paper has to be couriered from the branch you use to the main branch and then (hopefully) processed (correctly if you're lucky). It took several tries to make an additional principal payment to the mortgage. They didn't seem to have any difficulty in applying my payment to the interest (essentially stealing from me). Once I got a recurring payment successfully going toward the principal I wanted to make a minor change to the amount I had set up: nightmare part 2. Needless to say they again had no trouble adding my money to the interest (stealing again!) rather than the principal. Issue is still not resolved.
14 years ago (28-05-2011)
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