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Trustco Bank

  1. Rensselaer County
  2. Rensselaer County Bank

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Trustco Bank

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Trustco Bank has been the low cost provider of high quality products and services since opening for business in 1902 in the upstate town of Schenectady, New York. Today, Trustco Bank operates 145 branch locations in 5 states. The Bank believes in old school, personal service and welcomes each customer by name as they enter the branch. Offering a wide variety of great deposit and loan products, the Bank specializes in residential mortgage lending. In May 2015, SNL Financial rated Trustco Bank the 12th best performing savings bank in the country.

Address: 1700 5th Ave, Troy, NY 12180, USA
Phone: (518) 274-5420
State: New York
County: Rensselaer County
Zip Code: 12180


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Reviews
I USE TO DEAL W THIS TRUSTCO BANK FOR YRS I NEVA HAD A PROBLEM UNTIL NOW , THEY TELLING ME THT TO STOP A PAYMENT FROM A SELLER I BOUGHT FRM IM GOIN TO BE CHARGE A $30.00 , IM LIK THT CRAZY TO STOP A PAYMENT OF MY MONEY FRM GOIN TO A SELL THT CHARGE ME $10.00.. TO ME THT CRAZY IM BEEN CHARGE TO STOP MY OWN MONEY LOL TO NOT GO TO A SELLER ND I HVE TO BE CHARGE FOR IT , I DONT UNDERSTAND THT AT ALL.. I NEVA HAD STILL PROBLEM WIT MY BANK B4 IT SHOCK ME..
7 years ago (12-12-2017)
ZERO STARS Trustco is by far the worst bank I've ever heard of or experienced, their online banking in inconsistent and inaccurate leading to constant discrepancies and their employees have no regard for customer service, from the tellers all the way up to branch managers and corporate. One trustco banker actually closed my spouse's account with out his knowledge or consent and when we complained to corporate and customer service, they didn't even see fit to respond to us, let alone apologize.
8 years ago (01-04-2017)
Worst Customer service I have ever experienced. Rude with attitudes, make the customer feel as if they were doing the bank a favor. Managers say they will call you back but never call back. The Branch will tell you to call customer service and customer service will tell you to call the branch back and no issues get resolved. I will be closing all of my accounts with this bank as soon as I can make arrangements.
10 years ago (15-09-2015)
Not big fan of trustco
8 years ago (03-12-2016)
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