Trumbull Industries

Save yourself. I was shocked to see some of the 5 star reviews. After further inspection it was clear many of them were employees. As a CUSTOMER, I recommend staying away from this unprofessional company. Issues: -Rude/disrespectful -to comfortable being unprofessional behind a phone -denying giving information on an existing order -they try to get you to cancel orders so they get a free restocking fee. on an item that has not been shipped yet!! how? -They tried to belittle me when asking questions on product as if i work in that industry. the women i spoke to was a manager. if you get on the phone with her just hang up she seems to live for drama

Rude, Lazy, zero accountability 11/02/22 9:40 PTA I placed an order a week ago. The ETA said it was to arrive yesterday. I called and they haven’t even shipped the product. My renovation have to be put on hold till it arrives. I come from an business operation background and made some suggestions in resolving communication issues with all the parties involved in the transaction . The women was beyond rude telling me in a harsh tone “it’s a big wearhouse what do you want me to do about it” I called back to speak to a manager to get some actual information. She asked if I spoke to the rude employee I responded with a question asking for a ETA. She was insistent on arguing and I wasn’t going to feed into her toxic working habbit and hung up. The manager and her friend are far to comfortable being rude and need their jobs reevaluated. I canceled my order and won’t be spending thousands of dollars with them in the future.

Worst costumer and employee interaction ever, I wanted to know more about product going in and out of the facilities and wanted more knowledge on when the best times would be to buy products, so that I could make good estimates on when I should purchases, but was welcomed over the phone with rude and vulgar speech. Not professional what so ever and overall impatient and rude in ever aspect!! Don’t ship/by through them!!!

I ordered a sink from these guys and was supposed to be delivered a day ago and I’m still waiting and they’re not giving me a response.

Trumball / Transolid does not stand behind its product. I received this item during the lockdown and due to government restrictions in Colorado, we were unable to have the item installed until this past weekend. The sink was safely and properly stored indoors in the required upright fashion since June 2020. As noted below, the item, sadly, did not survive proper climate controlled storage. Originally purchased through Overstock, I was informed I needed to contact the manufacturer for warranty related issues. I received a snide email back from a sales person with no helpful warranty information whatsoever. It has been my experience that when a manufacturer knows there are issues with their product, their communication is often short and blame is placed elsewhere. 0/10 do not recommend for lack of responsibility and inferior products.

Terrible customer service. two elderly women being nasty talking about me while forgetting to mute the phone while i was on "hold". Save yourself the trouble and dont do business with these guys.

Quick drop and hook. Shipping/receiving is located right in the middle of the dock area. Drop on street, grab and go. SCNN

This branch of Trumbull Industries is great! All the guys who work at the sales/will-call counter know the plumbing products like the back of their hands. They're also very friendly and great at getting you in and out. The company itself also has a huge selection of material to choose from.

Terrible customer service

the other branch top shelf laminate is really a bad place to work at,i had the worst experience in my entire life got discriminated against was called names by some individuals who were extremely rude to me just because i am a foreigner,the worst thing about it all is that they were allowed to bully you and not get in trouble for it.