True North Log Homes

I began my request for a refund with True North in September 2017 after terminating my contract for health reasons. A November 2017 email response from True North offered to refund $1,118.43 representing the paid amount greater than 10% (which should have been returned immediately and I've never received it). The email stated True North retains the initial 10% contract deposit. I responded requesting a breakdown of the expenses as they seem exorbitant. Especially since we only went as far as the design stage. I sent another email in January 2018 stating my disappointment and said I would write a detailed explanation of what has occurred for online reviews/comments. True North responded with the following threat: “Rob Wrightman, our CEO, has read your email and the intention of your slandering True North Log Homes. Ultimately, we will use your email against you in order to protect our reputation.” I signed the Sales Agreement and legally they can keep my 10% deposit. But I believe their actions are ethically and morally bankrupt. They hold onto a deposit with an iron grip even though they most likely do not incur much cost. Before signing any contract or handing over your deposit with True North Log Homes these may be factors you want consider. There are other companies who have just as good log home packages.
8 years ago (11-03-2018)

We toured the factory in March, 2016, retired and moved north to western New York in June, and began construction on our "forever home" in September, 2016. Wow! What an exciting first year of retirement! The design we developed with True North is beautiful, and the engineering that has gone into these homes is amazing! Mark Wrightman, our sales guy, was a genuine pleasure to work with, and the staff at TNLH was responsive and most helpful whenever we needed them. We moved in July 1, 2017, and within hours (literally!) hosted a large family reunion to rave reviews! The house is just a bit rustic (it is a log home!), warm and comfortable, and elegant all at the same time! Even our adult children, who thought we had lost our minds when we announced we were moving north, have fallen is love with it. Spectacular!
8 years ago (28-03-2018)

Excellent family business with great staff to work with. We enjoyed the design process, build process, & ultimately love living in a log home! It is a very relaxing and warm environment perfect for life in Muskoka.
8 years ago (27-02-2018)

We purchase our home from someone else and it's absolutely beautiful. I have had no problems with speaking with them about upkeep of the logs inside and outside. The windows are beautiful and it looked like a show home when we came to look at purchasing it.
9 years ago (07-04-2017)

Awesome product, would highly recommend their factory tour and construction seminar.
9 years ago (25-10-2017)