Trillium Moving & Storage

This moving company is a scam. They assure that everything will be delivered to your doorstep safe and as is when you book them but its just a big fat lie..my mother is old and she trusted them with all her belongings. They were so nice and sweet talking her. I was still iffy about them so i had numbered all 28 boxes in the inside so it wasn't visible to the movers/helpers. I also had a notebook made for my mom of what items went into what number of box. So 2 and a half weeks later she received the boxes because she was moving from Ottawa to Calgary, they rushed in all the boxes and left with the payment so quick my mom had no time to go through them to see if she is missing anything. Couple days after she is setting up her new room and unboxing and she notices that her expensive and all branded perfumes, bags, clothes and knit wears are missing and we are talking about over 12g worth of items. she called them and kept calling for days and so did i. I tried getting a hold of the person in charge and all they had to say to me was that they're sorry for the inconvenience and that the best they can do is send me an email with a form that i would need to fill up for my mom to get a reimbursement which is by the way not a guarantee. I went ahead and filled out all the forms and went through all the trouble and all we got back was $200 for all the loss. Thats just stupid and it gets worse because when you try and call them back, the person you spoke to is super busy that he cant even answer our calls back for weeks. what does that tell you about this moving company???
7 years ago (17-04-2018)

Overall, not bad. Could be better, but I'll explain. So the drivers were magnificent. On both my receiving end in Edmonton Alberta, and delivery in Port Stanley Ontario. They gave me a timeframe to wait for them and they arrived at the start of the appointed time. I had only used cardboard for protecting my televisions, so the movers provided blankets for an additional cost, and disclosed that to me right away. No mess, no floor scuffs, overall highly professional. My issue, however, was with the office staff. For one, make sure you check the shipping date, because my stuff was held for 9 days in Edmonton where I was charged for storage that I was unaware of. Two, when they say it will take twelve days to move it across the country, they mean twelve business days, so be aware that their drivers do not operate during the weekend. They were unable to even give me an estimated location on my items when I called, simply telling me that they were "in transit" which was annoying. The cost quoted was 1069 plus 150 to move my toolboxes, but final cost at the end was 1420. So just make sure you estimate high. Otherwise good experience.
7 years ago (23-12-2017)

DONT DO IT!!!! This is not the renovals company you are looking for. They are sly, rude, late, uninterested scam artist. My stuff was late by 2 weeks near enough. I was quoted 4 different prices each one higher than the last, even if you only have a small amount of stuff to move the minimum weight charge will get you and its basically whatever they decide it is. Found some stuff was damaged but honestly after dealing with them im really not suprised. I really wish i had checked the reviews first its obviously not just me they have screwed over. The arrival date they give isnt actually your arrival date, that comes much later and they wont say when so cross your fingers on that one. Take 5 minuets to give your head a shake then look elsewhere.
7 years ago (19-04-2018)

Very VERY poor customer service. There is hardly any integrity with this company. The two gentlemen who picked up my stuff, were rude, disengaging and were not clear at all when answering my questions. if they answered at all. If that service wasn't infuriating enough I have been waiting for weeks to receive my stuff, including my one of a kind personal art works and everything else i hold dear. They say they will get in touch with you, and they never do. So for weeks i have been calling and asking and getting pretty much no answers. I feel cast aside, as if my business, myself and my stuff have no value. I have never been treated so poorly. I don't know what this company is all about, but its customer serve is lacking, and i will never trust them again with a move. Here is hoping y stuff is all delivered safely soon. Not impressed.
7 years ago (14-10-2017)

***IF YOU ARE THINKING OF USING THIS COMPANY, DON'T!!! My husband and I had the great misfortune of using Trillium to move. Firstly, their initial "estimate" that they provide you is not even close to what you will end up paying. I paid several hundred dollars above what I was originally quoted. Just read the other reviews and you'll see this is a trend with this company. Secondly, they damaged our furniture to the point where we cannot use our desk anymore. It's literally broken in half. Our TV stand no longer sits flush. Our dining table is now scratched up. We were offered $30 for all this damage. Thirdly, in order to get a response, we had to get the Better Business Bureau involved, as numerous phone calls and emails when unanswered after waiting almost 2 months for a response. This company's business practices and accountability for damages caused is beyond reprehensible. It's nothing short of disgusting. The only reason I am giving them 1 star is because I can't post without providing some sort of star rating. I would have otherwise given them 0 stars. Please save yourself the headache, money, and stress....find another company.
7 years ago (06-10-2017)