TREND Financial

Sept. 2017 I have dealt with Trend Financial for a car loan. The worst experience of my life. The terms were discussed and unfortunately it was a big scam. Everyone you deal with ends up leaving so there are no repercussions. My lease finished and it took 4 months for someone to contact me. I still am yet to receive my ownership. All kinds of B.S. fees on top of the high fees to begin with. I do not recommend and I wish I had the same way to review before I got sucked in. Unfortunately I could not give zero stars. I wish Google would add a zero star rating. I'm sure this company would have many. An addition: February 2, 2018 I have just noticed that there was a posting in response to my review. Nothing was resolved but I was contacted by a Trend rep. who asked if I could remove my post. I was offered $25 to do so. By the way its still here, because even for $25000 I wouldn't want the people who use google reviews to make an informed decision to be screwed over like myself and many many others out there. Anyhow, now 10 months after my lease was paid in full and the vehicle in my name clear, I received an email saying I'm in arrears for something to do with insurance cancellation in July 2017, 4 months after my lease expired. This company is a complete joke and I wouldn't refer them to my worst enemy. BE CAREFUL!!!!!! Anyone thinking of leasing here, please I implore you, think twice. I wish I could give them an added zero star for harassment after the fact.
7 years ago (02-02-2018)

If I could give this company a ZERO star rating I would! firstly, their customer service is GARBAGE!! they do not care about their customers at all! being a first time car owner if you can avoid this 3rd party company please do!!!!! Being someone who bought their first car with bad credit is exciting and nerve-racking all at the same time! my interest rate is through the roof. which is expected.. I was able to get my car thanks to trend. I am currently a customer with trend and i am not pleased at all! I have been increasing my payments calling every 3 months for buyouts because I am so anxious to pay off my care being a young adult with lots of things to pay and goals to achieve this is so important to pay this off quickly. I had saved for a couple of months and made a 900 dollar additional payment. I called and asked for a buyout after that she sent me one but the cost was the same and I found that odd. she said she's call me back on this matter. Instead of calling me like she said she would. she sent me an email with the 1000 correction. no sorry, no phone call. Tell me how i am suppose to feel comfortable with a company like trend handling my money this loan that I am so desperately trying to get rid of if they are making big mistakes like that.. avoiding the customer, no apology and no type of customer service I called in and heard that some customers qualify for an interest rate decrease but because of one payment that was messed up a while ago but I am constantly change increasing payments and changing dates I missed it. :"its their policy 16 months of straight payments to be eligible for decrease." My point is there should be some type of customer service or type of happy medium for the customer some type of bend for customers especially when they made a mistake that was not handled properly it was basically fixed and I was ignored. the whole time speaking with this manager all he was doing was explaining on how the mistake happened and that was about it. He called me back with no intention of trying to make me happy, trying to again bend a little bit for a customer, who clearly is trying to do whatever in their power to pay and very upset and uneasy about the massive mistake that was made. ..
7 years ago (08-01-2018)

The car that I purchased from Trend has been the worst car I have ever driven. From day one I had problems with the vehicle. It was making a clanging noise and someone from customer service told me to take it back to the mechanic who serviced the car, which I did, and he said that it was my brakes making the noise and that it would stop eventually. I also had 7 days or 500 km to trade in my car if I wanted to. Living in Kitchener and having to drive back to Toronto to see the mechanic who safetied my car completely voided that part of my lease. The man I bought the car from wouldnt even let me test drive the vehicle. The next problem I had was with the steering column, which I had my mechanic fix. He asked me how this car was ever allowed to leave the lot and that I shouldn't be driving the car. When I called Trend to express my concerns about the vehicle and the fact that I couldn't pay for the repair she basically said "oh well, you can send in the bill and we will pay for the repairs." I was not impressed with that answer. I called a couple of weeks later to see how I would go about getting you guys to pay for repairs and the women I spoke to said that she had never heard of this and she would get customer service to call me about this issue. No one called. The next issue I had with my car was with the battery. Ford sent me a notice in the mail saying that something with the battery could be corroded and needed to be changed. I took it into my local Ford dealership and the mechanics there fixed the problem for me. While I was there he also mentioned that there was something wrong with the transmission. He rebooted the system for me but told me I should be careful driving my car just in case it gives out. A couple of months later my battery died and I haven't driven it since. Yesterday I called in because of an insurance issue and who ever I talked to was extremely rude and sarcastic to me. I am not impressed. Moral of my complaint is that I will never lease a car from Trend Financial again.
7 years ago (15-02-2018)

This is the worst financial institution I have ever EVER had to deal with. They are money grabbers who offer absolutely no help. They sent a bailiff to my friends residence for failure to have insurance even though she did!! Once she provided it, she then got a $500 bailiff fee even though they had no real reason to send them. Please do yourself a favour and go to another lending institution. If Google would let me I would give them a 0! They also sold me a lemon. Everything has a fee attached it. DO NOT USE THESE PEOPLE!
7 years ago (24-01-2018)

Bubbly personalities, very prompt and efficient. Was given the wrong spare key after paying deposit & they refunded me the next day when I went back with no hesitation or hassle. Roxanne was so nice! Would definitely do business with them again or recommend to friends/family.
7 years ago (02-02-2018)