Travel Masters Vancouver

My husband and I recently contacted Travel Masters to help us plan our honeymoon. The representative from Travel Masters helped us find a trip that fit our budget and interests. We found an option that we were comfortable with and we asked her to go ahead and book the flights only. When reviewing what we were charged on our credit card, we noticed a charge to the airline and a separate Vancouver-based charge of $500. When asked about the nature of this charge, the Travel Masters representative told us it was "taxes and fees" associated with the flight. To our knowledge, we were not supposed to be charged any fee for using their services. We only consented for them to book the flights. Within 24 hours of booking this flight, we found out we were pregnant and had to cancel these flights right away because this particular destination has Zika and it would be unsafe for us to travel there. We obtained a doctor's note and the airline generously agreed to fully refund our flights 100%. We received the full flight refund but there was still that same $500 charge on our credit card. When asked why this wasn't refunded along with the flights we were told this was a cancellation penalty. We phoned the airline and they told us that we were refunded in full and they did not retain any funds. We pressed Travel Masters to provide some kind of documentation detailing the nature of this $500 charge and they provided nothing to support this charge. They initially told us it was 'taxes and fees' associated with the flights but we now know after speaking with the airline that this was false. The nature of this charge is still completely undocumented and we are left speechless. You should know the risks associated with booking travel plans through Travel Masters.
7 years ago (20-02-2018)

They helped me to find the best flight according to my needs and answered all my questions. Travel Masters Agents are awesome! I'll book future trips with them again for sure!
7 years ago (10-11-2017)

We would not use any other agents now to plan our holidays. It's always a very smooth operation, efficiently dealt with by Mark Greenwood. If ever we feel we ought to phone their office, or call in, they are very pleasant and helpful. We have been satisfied with how our enquiries are dealt with and any concerns about our trips are quickly explained. Best Agents we have ever used.
7 years ago (30-08-2017)

We had the best travel experience with them! They were very patient, understanding of our financial situation, extremely helpful, and found the best deal for me and my family. I would recommend them to all my friends and anyone who is looking for a reliable travel agency!
7 years ago (22-08-2017)

We used Travel Masters Vancouver earlier this year for the 1st time and were thrilled with both the high level of personal service and the excellent recommendations on hotels, activities and local highlights. We will use them again for sure and are happy to recommend them!
7 years ago (11-09-2017)