Tran Climatisation Inc.

After buying a new house where the previous heat pump was deffective, we've decided to change it to lower our energy cost after a pretty cold windter. After a lot research of brands and installers, I've heavily hesitated between Carrier and Mitsubishi (for their heating efforts) but ultimately decided to go with Carrier as the price point was a bit better for something equivalent. For the installation, they were so many companies available but we've decided to go with Tran Climatisation for our new heat pump. Tran sells Carrier which proved after my research to be a well-known brand and they seemed a reputbale Carrier installer for the south-shore of Montreal, had a strong online presence (web site with tons of info) and their sale director Martin was professional and flexible to meet with us. The installation technicans came on a Friday morning around 7h30. They spent most of the day uninstallating the old heat pump showing us along the way what went wrong with the deffective installation. They have then installing our brand new multi-zone system (2 zones) and finished around 16h30. The intial installation plan was supposed to be through the attics from outside but after some discussion with the technicians, we were able to re-use the old heat pump wiring conduits to avoid creating new holes in the outside structure. This made the job much cleaner as we barely see any wiring (except in the entrance walk-in where we barely see a tubing.) Same for outside, we installed the heat pump onto the previous installation minimizing the holes in the structure. The installation went smoothly, was overall well done and the installers were very nice and professional. Everything was working well when they left and I couldn't wait to try it out. I'm now heating a big portion of my house with a Carrier heatpump. :) Now, time will tell if I did a good choice with a Carrier heat pump but I have a feeling it'll be quite positive. Thanks Tran Climatisation!
7 years ago (27-02-2018)

I really tried to be as proactive and understanding as possible with getting my heat pumps installed, but I simply don't know what to do anymore. I just recently purchased two infinity heat pumps, one was installed in November and it works great, the second was installed on the 6th of April. After the guys came to do the installation, something went wrong and they didn't complete the task. They told me they would be back to fix it within a week. After a week passed without a phone call I called them to see what was going on. That's when the "I will send a message" conversations started. I have called the company 5 times since (over the last two months since my heat pump still doesn't work) every time I call them, the receptionist tells me the same thing... I will send a message and they will call you. I called again on Tuesday this week and they said they will for sure have someone out to complete the installation this Thursday or Friday, so I took some time off work to make sure someone was here to let them in. When Friday afternoon came, I called them to see what was going on, I was told the same thing again. I will send a message and someone will call you back, she even said, they would call me back "today". I feel really disappointed by the fact that I invested a significant amount of money in this company (almost 10,000$ for the two units) and I have been consistently mislead or ignored after they got my money. It's not all bad though, the installation guys are super friendly and professional, the time and staff management however is a significant fail. Sincerely, John Olivier
8 years ago (27-05-2017)

The service was extraordinary! Great price and awesome experience.
8 years ago (09-08-2017)

I have called twice and requested an appointment and never received a call back. Very poor service.
8 years ago (26-10-2017)

I payed for an inspection, i was served by the employee Don, he didn't give a diagnosis, nor did he repair or fix any problems. I still payed 166$ for the visit, and for what? He told me he would get back to me in a day, it's been a week, and i've been the one running after him. It's humid outside, i'm on my last month of pregnancy, and i thought i chose a professional good company, I WAS WRONG! All they do when i call to get a hang of him, is say we will leave him a message. They haven't tried to get in contact with me or call me back. Honestly I feel very violated and ripped off! He didn't do any serious inspections, and what he told me i knew already! "The a/c isn't working" wow 166$ for that? You have the worst customer service ever! Don't do business with this company they will give you an appointment really fast, but will either do a bad job with no diagnosis or fixes take your money and never call you again!
9 years ago (30-05-2016)