Tommy Hilfiger Store

Worst customer experience. Had a product as gift and came out bad after a wash. Brought all the way to this store and explained the quality of product as not good. This was to be used during holidays. We got the response saying this is old product and cannot do anything with replacement or offer anything similar at discounted price. Couple of Customer care reps were laughing after we left. Not a good place for respect. Never coming here. I saw other reviews and understood why I got this kind 0 star service. Don’t visit this place.

Horrible customer service and store experience. I saw long dresses on a rack labeled 34.99, went to the wall and saw more colours unmarked, asked an employee to check price, she said 34.99 and told me all others on the same rack are same price. I picked up 4 in different colours, but 1 rang up higher. After telling them at register i got from same rack, no one went to double check, the manager agreed to match the price of 35, but it was not honored. Called the store after coming home about price discrepancy, spoke to same manager, who then claimed that we spoke of a % off instead??? Like whaaat? Blatant lying, and she called herself the store manager whe i asked for another manager. Asked someone to check a size for childrens hoodie and she just ignored me and walked away doing nothing just strolling around the childrens section. Checkout was a nightmare; easily over 25 minute wait with only 5 registers open total when i got in line. The store was a mess with clothes strew about. Couldn't find a size of folded clothing displays as no one was fixing them.

No FITTING ROOM! Had horrible customer service here. The manager decided to close fitting rooms more than an hour before closing time. I had spent over an hour looking in the store selecting about 5 items I wanted to try on. Only to find out fitting rooms were closed. They also failed to advertise at the entrance of the store that fitting rooms are closed to customers coming in are aware they won't be able to try-on anything interesting they find. I talked to the manager about it and he was very stubborn about it and told me to *buy now and then try them at home and return if they don't fit* as if I have nothing better to do than keep visiting their store This is ridiculous for a clothing store especially brands like Tommy, if they don't have fitting room available that essentially means they should close the store. Keeping it open at that point just means a huge waste of time for customers in the store as they are not made aware of fitting rooms unavailability. Very disappointed and hope Tommy takes action to make sure this practice of closing fitting rooms while the store is still open us discontinued.

Poor customer service.Cashier scanned the wrong price for the sweater I was buying,after I told her the actual price she said she is going to check with her fellow employeeher name was Manisha.When she asked,Manisha started making faces & said they don’t have such pricing & whatever is scanned price that’s correct.Then I went there again took the picture of the price list & showed to the cashier.Cashier tried to give me the refund of the difference but she did incorrect.I told her this doesn’t seem to be correct she said trust me it’s correct.Overall experience was horrible especially with Manisha who is unprofessional,rude & not helpful.Untrained staff.

Worst customer service ever, as a store manager she needs to be demoted thinking she can speak to customers anyway she wants. I come in for a return I lost my card which I paid for it and I asked for cash instead since I had no other cards she says "Ican't do it it's never something they have done I even gave u the option of another card" I told her I do not have Any other cards she says "is that my problem " smh no respect for customer issues and she was raising her voice at me customers service isn't something you can learn you either have it or you don't and she does not.

Very bad customer service experience. When it comes to return something, then they are like no its against our return policy and bla bla. The manager is very pathetic. He doesn’t know how to handle the customers.

Pathetic quality. Got 2 t-shirts and after one wash one of them the red t-shirt shrunk so much that it's no longer of the same size and wearable. Yet to put the other one to wash. Photos here for your comparison. And there are no trial rooms so you need to guess the fit all the best if you intend to purchase jeans pants. Waste of money and time.

Ask staff for help was told I am cashier u need to find somebody else . The manager walking and ignoring ppll. I rather go to fairview where staff are welcoming and customer focus

Wide range of products I love the shop layout. However I had a bad experience with an employee. Short Arab guy working there yesterday October 20th evening was very rude. His behavior towards customers and female employees working there was also unacceptable. He needs to be trained/coached. If not trainable he should be FIRED!! I will also be reporting this to Tommy Hilfiger Corporate.

Good prices and floor staff are very helpful. But the cashier I had was so lazy to check the discount on my clothes until I asked her to check with her boss, it was ~$30 less than what she initially charged me. Also when I asked her to call another branch to for sizes, she refused !!!