Tim Hortons

Worst service i got from smithers tim hortons i just ask them for caramel ice macchiato and they gave me ice coffee even though customer service was not good at all employees are rude as hell……even tho the food was also not fresh at all, lettuce was in dark colour and rest of the food don’t even have lettuce in it

TL:DR Needs new managementnnIn my experience over the past 5+ years, I have consistently encountered issues with my orders from them. While the staff has always been responsive and helpful in addressing and amending these concerns, I can't help but feel that this Tim's may be experiencing some management challenges.nnHere are a few examples of orders that didn't quite go as expected, which I believe highlight that these orders are fairly straightforward:nn- one black coffee I received a double double insteadnn- one plain bagel with cream cheese I was given an everything bagel after waiting for NINE MINUTESnn- a london fog and a croissant I ended up with an earl grey and a cheese sticknn- a black coffee and a blueberry muffin once again, it turned out to be a double double and a carrot muffinnn- a BLT the tomato was missing, unfortunatelynn- a lime cilantro salad this particular order has been inconsistent nearly every time I've tried to place it, so I've stopped attempting. On one occasion, the “salad” was just two whole pieces of un-chopped romaine, and they often forget the chickennn- there are additional examples, but I hope this conveys my point. It is a bit challenging since it's the only drive-thru coffee place in town.nnGoing inside can be quite frustrating, as it seems that the management primarily focuses on getting customers through the drive-thru quickly, while other guests may not receive the same level of attention. I have experienced waiting at the counter for service for anywhere from 7 to 20 minutes I did just leave at 20min tbph, and during that time, it appeared that the emphasis was primarily on the drive-thru window.nnThis Tim's location seems to be facing some challenges that affect the overall experience. I've noticed that the staff appear to be quite stressed, and many people I know in town have shared similar stories about frequent mix-ups and a focus on quickly servicing the drive-thru. I often see these same staff members working at other establishments in town, and outside of this Tim’s they all demonstrate a high level of competence and dedication.nnTim’s head office will implement the same guidelines across all locations, and I have not observed these recurring issues at other sites. The staff at this location perform exceptionally well in their other roles at their other jobs. Therefore, it is reasonable to conclude that the challenges at the Smithers Tim Hortons stem from management shortcomings.

I’m tired of going to this place. The service has gone downhill. I will get a cookie, a muffin, a doughnut. They will throw it in one bag like a slop. The hand you orders in packages loaded with grease or a condiment smeared. No such thing as smiles at the window anymore or even a voice on the drive thru speaker that is welcoming. Just misery. They get worse at the window when u drive around. Ordered a tray of doughnuts and the outside of package is sticky with smears. It’s disgusting and tired of dirty packages from greasy fingers or messy fingers. The lady at till talked to us like we were kids rude unfriendly voice and face

Absolutely the worst tim Hortons in canada. Staff is rude and constantly rushing you through to get a good time on the drive thru. Order a coffee and get told to park constantly to wait for my coffee...

Excellent service! Cashier Yara and Manager Philip went above and beyond to resolve our concerns from 3 weeks prior. Friendly & prompt.