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Tim Hortons

  1. Aurora
  2. Aurora Coffee Shop

Reviews, get directions and information for Tim Hortons

Tim Hortons
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address: 170 Hollidge Blvd, Aurora, ON L4G 8A3, Canada
Phone: (905) 727-0820
State: Ontario
County: Regional Municipality of York
City: Aurora
Zip Code: L4G 8A3


Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 11:00 PM
Saturday: 5:00 AM – 11:00 PM
Sunday: 5:00 AM – 11:00 PM

Update Info
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Reviews
One star is too generous for this store and its management…nnOn September 6th, I placed a substantial order totalling $40, which included a medium iced Capp for my wife. To our utter surprise, we discovered a plastic bag lodged at the bottom of her cup.nnUpon bringing this matter to the attention of the store manager, I was contacted by the owner. Their response consisted of assuring me that a 'thorough' internal investigation had been conducted, which yielded no evidence of such a bag in the store. This response, which I interpreted as an implied suggestion that I may have inserted the bag myself, raised serious concerns about the fairness and impartiality of their inquiry.nnIn an attempt to actually resolve this issue and better understand what happened, I sought a second opinion from another Tim Hortons location. There, a supervisor promptly identified that the bag in question had an identical seam to the bag used for packaging iced Capp cups see pictures included. I shared this revelation with the owner and manager, anticipating an acknowledgment of their mistake and a proactive effort to rectify the situation. To my dismay, the manager denied the validity of this information and suggested that tests had been conducted to disprove the possibility of such an occurrence. My only thought is if their machine could not process this bag, then someone must have manually inserted the bag in there.nnIn response to this ordeal, the owner initially only extended an offer for a complimentary dine-in experience. However, I find it perplexing to consider returning to this establishment for a meal after this experience. Subsequently, the owner expanded their offer to include a refund and a $30 gift card, however only after I followed up again with the manager two weeks after the incident originally occurred. Following this offer, I inquired with a Tim Hortons Guest Services representative about whether they would accept this offer, to which the representative replied to no. Moreover, discussions with two supervisors from separate Tim Hortons establishments confirmed that this offer was indeed inadequate and fell short of expectations.nnI reported this incident to a health inspector in Aurora. Additionally, I'm awaiting the follow-up from the district manager, who according to Tim Hortons Guest Services, was supposed to reach out. Overall, I find it disturbing that a store so clearly at fault has been so insincere and resistant to fairly rectifying the situation. Out of principle, I would not dine here or at any other Tim Hortons owned or managed by the people I’ve dealt with, which to my understanding, also include the two stores on Wellington.nnUpdate: November 2nd, 2023nFor context, the standard response one typically receives from the store owner in addressing a negative review amounts to nothing. When you contact Guest Services with a complaint, they redirect you to the store manager or owner, who then determines how to handle the situation. Unfortunately, in my experience, both the store manager, Kanda K., and the store owner, Drew Alford, have been nothing short of passive and disrespectful. After two follow-ups this week, I eventually received a $30 gift card and a refund for the iced Capp, but this falls short of what the store manager initially promised, which was a refund for my entire meal as well. However, the owner, Drew, strongly denied this commitment and also disputed the assertion made by the health inspector, who cited this store for minor infractions, that the owner would increase the gift card amount. Regarding the minor infractions, while I don't know specifics, it comes as no surprise; during my first visit back to this store, there were flies on the donuts, as captured in the new picture I've included.nnDrew and Kanda represent everything one wouldn't desire in management. I don't believe my request for a full refund was unreasonable, especially given Drew's admission of the bag coming from his store. Out of respect for the consumer's rights, I'd avoid dining at all of Drew's Tim Hortons in Aurora.
I recently visited this Tim Hortons and had an exceptional experience. The staff was incredibly friendly and efficient, making sure my order was perfect and served quickly. The coffee was fresh and delicious. The atmosphere was clean and welcoming, perfect for a quick breakfast or a relaxing coffee break. I highly recommend this Tim Hortons to anyone looking for great service and tasty food. I'll definitely be returning!
The store must change coffee cup supplier. I bought large size coffee 2 times today from this location. Both cups started to leak after a few minutes, spreading all over me and in the car. I was told I can go back to the store and get anther coffee with proof, but better in the morning when their manager is in the store.
I've been a regular at Tim Hortons for years, and the service has always been exceptional. The staff is friendly, efficient, and they always make sure my order is just right. Whether I'm grabbing a quick coffee on my way to work or stopping in for a bite to eat, I can always count on this location for a great experience.
No complaints about this location at all. Why I gave food e star is, come on Tim’s, get with the program. Have some gluten friendly options ie. gluten free bagels, muffins, etc. I can live with the cross contamination so not expecting that. Just give us folks more options, it’s an untapped market. Even Subway offers gluten free buns which are pretty decent. Tim’s is WAY behind the times.
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Tim Hortons map

Directions to Tim Hortons with public transportation

Bayview AV / Hollidge Blvd 50 meters
054
Hollidge Blvd / Bayview AV 60 meters
426
Bayview AV / Borealis AV 100 meters
054
Hollidge Blvd Stop # 1751 110 meters
426
Bayview AV / Spring Farm Rd 260 meters
054

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