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Tim Hortons

  1. Newcastle
  2. Newcastle Coffee & Tea

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Tim Hortons
"Located at 361 King Ave East, Newcastle, ON, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers.Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm.Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes."
Address: 3962 Highway 401 Westbound Unit 2 , Newcastle , ON, CA
Phone: (905) 987-2003
State: ON
City: Newcastle


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Reviews
The only Tim Horton's in New Castle. Line up outside for drive-thru is always super long, but goes quickly. Inside service is fairly slow, with not much sense of urgency - very relaxed. Overall they do a good job. Thank you
Friendly Staff. Great spot for trading hockey card's. Nice floor layout. Conveniently located at the end of the plaza. Not on its own. That is definitely a better way to cut down on the operation cost. However, a new staff personal did have a problem giving me back the correct change once. What I love about Tim's is the quality of their food and coffee. Also, how their diversity of inclusion help immigrants to learn and understand our culture within a working environment.
Filthy floors, dusty behind the service counter, junk and dirt on the floor, employee talking so fast couldn't understand. Customer wrote the word dirt in the dust with their finger behind the counter.Food: 2/5
The customer service this location offers needs to be addressed. It is some of the worst I have ever seen or been served by. I have frequented this location often for 15+ years and after the last 10+ visits in recent months of not being greeted with a smile, not one employee offers even a hello, no "your total is how would you like to pay" I can't remember in my last 2 handfuls of visits one of good experience at this location. Today being the 4th time in a row the same 2 employees didn't say a single word to me upon arrival at your drive thru window, handing me my items and leaving. Not ONE word was exchanged after I greeted them with a "hello, debit please thank you". I'm very disappointed with this and am going to feel much relief knowing I'm not supporting a business that doesn't address poor employee attitude and behavior to their fellow patrons visiting here.
Ordered three soups, all were cold and served with the tiniest scraps of a bun. During the visit I went to use the resteoom and noticed it had just been "cleaned", with a substantial amount of cleansers left on all of the surfaces including the toilet seat, I opted to just wait until later. Tim Hortons has gone so far downhill as a brand that it is almost shameful for them to associate themselves so directly as a Canadian cultural icon any more. They give us a bad name. I keep forgetting that you really shouldn't eat anything here which isn't a doughnut and that you can get far better coffee for cheaper at McDonalds. I won't miss this brand when they finally go out of business. Oh! And somehow they had managed to drop bacon all over the top of the Broccoli soup cups with two in our party being vegetarian. All this after we had to clean our own table. Vegetarian options: Extremely limited, not worth considering for food if you have any of even the most typical dietary requirements.
Everytime I order here something is wrong. I went today through the drive through around 11:15am. All i asked for was a plain bagel toasted with butter and cheddar cheese. When i got my bagel it was a plain bagel toasted with butter, cheddar cheese, and bacon. For the average person, getting bacon free of charge is great, but it’s not for me, as i’m vegetarian. Ruined my lunch.
Had a bad experience recently with the quality of food during one of my many visits...I was very impressed by how they fixed it...it was fixed very promptly and with very friendly staff... Thank you Tim hortons new castle for your help and service... will definitely be return.Food: 5/5
Probably one of the worst Tim hortons I've ever been to. The drive-through lineup is always excruciatingly long, service is slow an mediocre at best. I ordered a bagel double toasted with butter cheddar an bacon. Bacon was cold bagel barely toasted an enough butter for 3 bagels. Gross!.
It's like your regular Tim Hortons. It's pretty busy in the morning. The staff is very efficient and they do the best they can. Overall they're very professional. Keep up the great work guys!! Vegetarian options: They got bagels and stuff
The parking lot and drive thru are designed so that it's difficult and dangerous to approach the place on foot. We and our baby were nearly driven into several times while in the parking lot. The Tim Hortons sign was difficult to spot from the direction we approached. There should be pedestrian walkways. The drive thru should not have to be walked through to enter. The family washroom was nice except the hand dryer that damaged our babies ears. The service was a bit slow but the food was ok.
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