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Tim Hortons

  1. Norton Shores
  2. Norton Shores Coffee & Tea
  3. Norton Shores Breakfast & Brunch
  4. Norton Shores Doughnuts

Reviews, get directions and information for Tim Hortons

Address: 3334 Henry St , Norton Shores 49441, MI, US
Phone: +1 231-733-6482
State: MI
City: Norton Shores
Zip Code: 49441


Opening Hours

Monday: 05:00-23:00
Tuesday: 05:00-23:00
Wednesday: 05:00-23:00
Thursday: 05:00-23:00
Friday: 05:00-23:00
Saturday: 05:00-23:00
Sunday: 05:00-23:00

Update Info

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Reviews
I really enjoy getting breakfast here, my order has never once been wrong. With that said, please stop storing donuts like this. So much precious chocolate lost :
Tim Horton’s can be a nice breakfast experience…if you’re lucky enough to receive your food as ordered, in one piece, at the proper temperature. I’ve eaten breakfast from this location 3 times—twice by DoorDash, once via the drive thru—and none of those meals would receive a passing grade. However, I kept returning anyway to spend accumulated gift cards. Both times I ordered for delivery I received the correct croissant sandwich, which had almost completely fallen apart by the time it reached me. By “fallen apart”, I mean sausage patties and half the melted cheese lying completely outside the croissant, stuck to the packaging. The first sandwich was lukewarm to cold, and the second had a tiny piece of egg approximately half the usual radius in the center of the croissant. I wasn’t happy about mediocrity of the main course, but I also got TimBits with both delivery orders, which cheered me up enough to let it slide. TimBits are amazingly delicious in my experience; they’re always fresh, soft, and flavorful. What prompted me to write this review was my drive thru experience today, where I spent the remainder of our gift cards. I ordered a croissant sandwich with only egg and cheese my partner doesn’t like most meats, and also a sausage, egg, and cheese croissant for myself. When my order was repeated back to me by the girl at the window, she said “I have 1 croissant with egg and cheese, and 1 croissant with only sausage…” I replied “No, that croissant should have egg AND cheese AND sausage”. The girl said “Oh, OK! That’s why I was checking, because I thought you might be very disappointed to receive a croissant with ONLY sausage, but no egg! [laughing]” I said “Oh definitely! [laughing] Who would want that?” I pulled up to the window, paid, then was handed a bag and told that the croissant with sausage, egg, and cheese was on top. Perfect! I had my dogs in the car causing a ruckus, and since we’d specifically discussed the details of my order, and the girl at the window’s comment was consistent with that order, I didn’t bother opening the bag to check for accuracy. I pushed my dogs away from the bag and drove ~10 minutes home. Being very hungry, when I arrived home I immediately opened the bag, grabbed the top sandwich, and started eating. It was all in one piece, warm, and exactly what I ordered. When my partner asked for her croissant, she opened the wrapper to find a croissant with ONLY SAUSAGE, letting out a sad whimper. By then I’d already eaten half of mine, so there was only half of an egg patty left; I removed the sausage, gave her the remaining half, then ate a sausage-only croissant with 2 stacked patties, which was…not good. My partner couldn’t understand why I hadn’t checked the accuracy of the order, whereas I couldn’t understand how I could possibly be given the exact item that the cashier clarified that I DID NOT want, and that we joked about no one ever wanting. It just blows my mind; who could be responsible for such an egregious error? Is there any quality control? Did they do it purposefully? Is the cook having a stroke?…I would’ve gone back to get what I ordered if it wasn’t a 20-minute round trip by car. Obviously fast food restaurants have been rocked by the late-stage capitalism we’re living through, and Tim Hortons seems to be no different. I’m sure understaffing has been a huge problem since COVID-19, when the working class finally realized how much we’re being screwed; when employers insist on arbitrary/capricious rules for control/uniformity, not paying a living wage, not offering real benefits, upward mobility, or a sense of belonging, etc., then job stability suffers and turnover rates explode, which causes chaos. Order falls apart, procedures get ignored, mistakes compound, food and service suffer, and customers get angry. Sometimes enough employees quit to shutter the business. TL;DR—Delicious donuts, especially the TimBits, but mediocre croissants. Friendly employees, but no discernible quality control, sloppy/inconsistent food prep, poor communication amongst staff.
I love their coffee and their food is great! I would recommend this place to anybody. Kid-friendliness: The employees are very kind and helpful. When they automatically know your order before you open your mouth. It's a good thing to feel welcomed
Great ice cream and great service I will keep coming back
Please STOP putting your donuts in bags and handing them to me with the chocolate smashed on the top. No one likes to lick their chocolate off the bag.
Great place to grab coffee, ice cream or a donutFood: 5/5
Really hate they they've kept their dining room close. Makes for long lines and wasted time. The food is always good though. Their promotions do get a bit confusing with the language. They're kinda sneaky about it it seems. Their rewards app is kinda junk.Dine in: NoOutdoor seating: NoTakeout: YesDelivery: YesCurbside pickup: No
Ariel made us feel welcome the moment we walked in, and who doesn't love timbits?!?Food: 5/5
I knew this place had other food besides the doughnuts and I recently went and ordered a sandwich and I can say I was very impressed .I will be coming back. Also the service was face and friends. Highly recommended to try this placeDine in: YesOutdoor seating: YesTakeout: YesCurbside pickup: Yes
Would give 5 stars. Cashier ran my credit card 4 times and I'm traveling from out of town. My husband got a fraud alert call from our credit card company and they stopped the extra charges. Otherwise good experience. Good coffee and Frozen Hot Chocolate is great!
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