Thetford Mines Hospital

I will not call it urgent..waiting 5 hour... thx God I am from Ontario I love Ontario is the best

Great staff!

Excellent!

nnI went to this hospital last night and unfortunately, I had a very bad experience with the receptionist.nnI fully understand that hospital staff work under stressful conditions and have to deal with difficult patients. I respect their work. However, that doesn't justify speaking to patients in a rude, condescending, or contemptuous manner.nnAfter waiting quite a while, I explained that I had put my name on the waiting list and that I was going to leave. When I asked why my cards were being held and wanted them back, I was essentially told that next time I could go to another hospital. I found this remark extremely rude and completely unprofessional.nnI also find it concerning that they advertise a zero-tolerance policy towards violence, while patients are sometimes placed in situations where they simply have to remain silent and accept any attitude from the staff. Obviously, no violence is acceptable, but respect must go both ways. Patients are human beings too, and staff should be trained to de-escalate situations rather than making someone who is already vulnerable and frustrated even more upset.nnI left feeling completely disrespected. I sincerely hope management takes this kind of behavior seriously, because a patient should never feel like a burden simply for asking reasonable questions. A woman with pale red hair, in her late thirties to early forties

This is my second time dealing with them here, and everyone is so kind, pleasant, and attentive.nnThank you to them all nDespite these kind words, I hope I won't have to come back