The UPS Store - Waterville

I came here to ship my wedding bouquet for preservation and Kel was absolutely AMAZING! He went above and beyond to secure the flowers inside the box and ensure it would not move around through shipping. He is knowledgeable and was able to make me feel confident my flowers would get there with no issues. Thank you, Kel!

Came in the store to help my daughter ship her wedding bouquet for preservation. Kel was extremely helpful with packaging her bouquet to ensure there would be no damage upon arrival. Kel was very friendly and a delight to work with.

I had a wonderful experience getting assistance from Darcy this weekend. I was returning a package and my printer was down. Darcy went the extra mile and took two attempts to transfer information from my phone to get this label printed for me.. l was SUPER Impressed! Thanks Again Darcy

I was 5th in line when I arrived. Kel took care of everyone so fast and friendly, I don't think I waited even two minutes!! Teasing, I asked him if he could possibly work any faster? If you have an Amazon return, this is the place to go. I noticed that they have mail boxes, they can pack and ship as well as copy and print.

A good management system should facilitate communication and collaboration between team members, allowing the sharing of information, documents, files and making life easier for the customer in real time. The store at Shaws Plaza, located in Augusta Maine, could not even read the barcode on my package, following corporate orders, while the USPS not only read it, but provided me with the shipping information and directed me to UPS, who redirected me to the store 49 minutes away, a remarkable lack of willingness to help the consumer.