The UPS Store

BE CAREFUL WHEN SHIPPING YOUR FISH FROM HERE! I usually don't give bad reviews, but we just lost our salmon that was processed and shipped from High Tide Seafood through this UPS store and want to warn others of the problem that we experienced. We were never told from our fishing guide at Coastal Wildnerness Adventures, High Tide Seafoods, or the UPS store that there are NO Guarantees when shipping your fish. They charged us for processing and shipping, on top of the $2800 for the trip itself and because of the FDA our fish was pulled and not properly cared for, which completely ruined it. When it arrived it was immediately opened and the temps were 51 & 56 F degrees. They had held my fish back in their store until the end of our trip. When I called to have it shipped the girl at High Tide had no idea of what she was doing and said that Sandra the owner would call me, I never heard back from her. I called again a few days later - left a message, NO response again. Then my husband called and they answered - they still didn't know what to tell us about the status and said that Sandra would call us back... you guessed it, NEVER heard from her. Although, we did get a call from Gary at UPS store that shipped it and they were the ones that told us that the FDA held it up in transit. The UPS warehouse had in California for 2 days, without properly caring for it. UPS suggested to call the UPS store for a reimbursement. When I called and talked with Gary about at the very least getting compensated for the issue, they said there was nothing that they could do for me. Which is ridiculous - I own a business you can compensate customers, it was the least they could of done because they don't warn you about the possibility of this happening. Don't ship your fish from these people - they don't care about you or your shipment. If you lose your fish due to FDA inspection - You will not be compensated for your loss and as a "tourist fisherman" you probably paid about $80 a pound. If we would of known about this, we would of processed and flash frozen it and cared for it ourselves and brought it home on the plane.
8 years ago (30-08-2017)