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The Modern Shop

  1. Ottawa
  2. Ottawa Furniture Stores
  3. Ottawa Home Decor

Reviews, get directions and information for The Modern Shop

The Modern Shop

About

www.themodernshop.ca

Story

Modern furniture, lighting & accessories in Ottawa, Canada. We carry lines such as Moooi , Jonathan Adler , Hay Denmark ,Cerno, Areaware , Luceplan , Studio Italia , Viso , Ferm Living , Lotte Lamps , Offi , Mash Studios , Robert Abbey , Tom Dixon , OyOy, Foscarini , Flos, Georg Jensen, Muuto, Normann Copenhagen and more!



"Modern furniture, lighting & home goods shop located in the heart of downtown Ottawa Canada. We carry brands such as Tom Dixon, Menu Design Shop, Frama, Vitra, Ferm Living, Normann Copenhagen, Muuto, Moooi, Flos, Luceplan, Woud, Skultuna, Georg Jensen, Cerno, Rich Brilliant Willing, Jonathan Adler & more. Proudly Canadian owned & operated with free shipping over $149 in all of Canada."
Address: 541 Sussex Dr , Ottawa K1N 6Z6, ON, CA
Phone: (613) 244-4343
ac.pohsnredomeht@ofni
State: ON
City: Ottawa
Zip Code: K1N 6Z6


Opening Hours

Monday: 11:00-18:00
Tuesday: 11:00-18:00
Wednesday: 11:00-18:00
Thursday: 11:00-18:00
Friday: 11:00-18:00
Saturday: 11:00-17:00
Sunday: 11:00-17:00

Update Info

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Reviews
They have a great selection and they've always been responsive when an item is delayed in these times of supply chain issues. I've purchased items from Jonathan Adler, Foscarini, Zone Denmark, and more. Love the Binic lamp especially. All have arrived well packaged for shipping. I recently ordered two in stock items from Zone Denmark and a key chain from Craighill on and they were at my house a few days later. In person shopping is great too when you're in Ottawa - nice new space and lots to look at. Really a one stop shop for modern furnishings and accessories.
We have ordered a lot of furniture from the shop: 1 soho chairs, 2 coffee table and one side table, total was around $3400. Most of them arrived okay but one. The chair was delivered to us in September with the upper bar broken. We have notified the shop on the day we received it, and received a reply suggesting they will put a replacement. Couple of days later while we thought all of the required info is already provided, the shop requested photos of boxes to depict their arriving conditions. However by the time we received this request, one of our family members has already thrown away the package. Unfortunately it was recycle day in our area, so they have been taken away by recycle truck. We were told this makes the matter more complicated. It is understandable, but there were three or four days time where you could have told us the photo is essential, why waited for couple of days? So we tried to cooperate with the shop to deal with this matter, trust they will work to provide a solution. Here’s when the issue got really annoying. Now it is more than 2 months later, we still have not heard any solid solution from the shop. We followed up with the shops couple of times during this 2 months period, but kept getting the same response: they are working with supplier, shipper trying to sort this out, works have been done behind the scene. For the time being, I respect that, so we waited patiently, even though this chair is $785; not a cheap piece. I believe works have been done by the shop. However there was no regular update from them regarding this matter from their end. All conversations were initiated by us. It does not feel the shop has put customer service their top priority as we are already customers who made the payment so their focus is not with us. Until I make this comment, 2 months and 5 days have passed since the delivery date. I sincerely feel we have waited patiently enough. The whole shopping experience has not been great for me. I gave 2 star because 3/4 pieces furniture arrived in perfect condition. Otherwise I’d just leave 1 star.
Order #73561 I do NOT RECOMMEND!!! My order was placed 2.5 months ago. After numerous call and emails i still don’t have my order. All I have received are two generic emails stating they will check with their vendors and get back to me. Nobody calls back nor gives me a real answer. It was also not stated until AFTER the purchase that there would be such a lengthy delay. Ridiculous and horrible customer service. I wanted to support a local Canadian company and could have purchased it off of Amazon. I should have. I have ordered several times in the past from this company but NEVER AGAIN. Hey, if The Modern Shop actually reads these reviews, can someone let me know if my order is actually coming or refund my money!
We placed an online order of over 100 dollars in January 2022. Modern Shop's email specified that "Shipping usually takes approx 4-8 weeks for most out of stock products although some take up to 16 weeks. In stock items ship within 48 hours." However, after eight months, we still have not received anything. We have tried to contact the Modern Shop multiple times, but our calls went straight to voice mail, and our emails requesting for a refund were never answered. Please find similar and unfortunate experience of many other consumers on Yelp and on BBB as well. Research before you buy and understand your rights under the Consumer Protection Act of Canada, "when you order a product, it must be delivered within 30 days of the promised delivery date or you can ask for a refund."
I love The Modern Shop! They have a great selection of things that are hard to find elsewhere, and I'm always happy when I can order from a localish business. Thr prices are reasonable and the shipping is very quick. I also noticed on my last order that they altered a cardboard box from something else and used it to ship my items. I appreciate this effort to reuse and reduce packaging!
Ordered several items in January 2022, 2 of which still haven’t been delivered 10 months later…. Several emails back and forth with no update on what’s going on. Requested to cancel order and was told they can’t return/cancel online orders. The max 16 week lead time is a joke. It’s been 40 weeks and still nothing. Worst customer service experience ever. Will never shop here again and I’ve been a regular customer for some time. Just terrible service. UPDATE: they responded within the hour here but still no correspondence with me directly…. Priorities lol. I wasn’t aware that 2 different tables came damaged given no response from them. 10 months in and it’s wild they need to remain gatekeeper of the funds for 2 items that could easily be refunded in this particularly ridiculous situation.
I don’t understand how they have so many good reviews. We bought a coffee table in June 2022 around $1,000 and never received it. I was told in December 2022 that I would get this on Jan 15th, 2023 but now they have stopped replying back to me. I did not receive my order. Update since my original post: I received a refund after several weeks
The company has refused to cancel an order that was placed a few days ago. I won't be in the country to accept shipment due to unforeseen life circumstances and won't be back. I'm not really sure what's going to happen yet, but having a piece of furniture that costs $2800 delivered to the curb to have to report stolen later is sort of a ridiculous position to put me in. I reported them to my credit card company.
TMS has now refunded me for my order, thankfully, but I am leaving a review to detail my negative interactions with this company so others can be alerted. I purchased a lamp that was advertised as having its cord cut and was discounted. I bought it because the lamp is originally $1,300 and with a professional rewiring it would be good as new. Unbenowst to me, TMS did not have the lamp's original box which makes me wonder about the history of the lamp they did not tell me about, so they packaged it for shipment themselves. They did so in an incredibly unprofessional manner by taping together heavily used small boxes that were falling apart to surround the lamp. When it showed up on my doorstep, tipping over, falling apart and collapsing, I could not believe that this package was the luxury item I had ordered from a supposedly high-end furniture store. Unsurprisingly, the lamp inside was bent, scratched and chipped from its journey. I emailed TMS and left a voice message immediately to get a refund. I had to follow up with them multiple times to get a response. In navigating my concerns, TMS then minimized their poor packaging and the damage to my lamp and said the had done the best they could YIKES!. Their emails were unapologetic and flippant. They did not process or acknowledge my request for a refund until I sent two follow up emails. They also did not seek to adequately resolve or compensate me for their poor service and my loss of the lamp. They offered me a meek 20% discount on a new lamp despite it already being on sale for 15%. So, a 5% 'perk'. I declined as the offer was trivial and I did not want to give this company more of my money. Do NOT trust TMS to handle your expensive furniture or to navigate issues of service. This was the worse service I have ever seen in high-end furniture. As someone about to throw thousands at furnishing a new house, I am happily taking my business elsewhere. Shayla
I would NOT recommend using this retailer. It was not apparent that the item I ordered was not in stock and after I made the purchase I was told it would take 10 weeks for it to be delivered. It's been close to 6 months so far and I no longer believe any of the updates since they keep changing IF I even get a response to my emails. I have been patient because I know about the shipping issues but I think after a delay this long I should be entitled to a refund but they keep ignoring my request. This isn't a custom made order it's just a salt and pepper mill. Gabriel Ross has great customer service - they've experienced shipping delays too but at least they are responsive, provide updates and are apologetic for the inconvenience. DWR has also been better to deal with. IF THERE ARE DELAYS WITH THIS PARTICULAR SUPPLIER THEN UPDATE YOUR WEBSITE WITH THIS INFORMATION.
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