The Chocolate Factory

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"Locally owned, award winning sub sandwich and ice cream shop that serves the best sub sandwiches, croissant sandwiches, soups, salads, hot dogs, kid's menu, and 29 flavors of hand scooped premium Wisconsin ice cream."

Address: 2120 E Moreland Blvd Ste J , Waukesha 53186, WI, US

Phone: +1 262-542-5405

State: WI

City: Waukesha

Zip Code: 53186

Opening Hours

Monday: 10:00-21:00
Tuesday: 10:00-21:00
Wednesday: 10:00-21:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 10:00-21:00
Sunday: 11:00-20:00

Update Info

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Reviews

This is kind of an old soda shop feel establishment. Wooden booths lining the wall. Order at the counter and pick up when ready. Subs are a little pricey for the size, $9 average. The fresh sub roll bread is HEAVENLY. I also got a cup of cheddar broccoli soup, which was quite delicious. You can indulge in a scoop of ice cream after if you have room! The employees are kind and the food was prepared in a timely manner.

My favorite place to go! Featuring the Chocolate Shop Ice Cream, which is the best ice cream known to man! If you're looking for a little more sustenance, no problem mate. The Chocolate Factory has you covered! They have tons of different sandwich salad combos. With gluten free options. My favorite is the Phoenix, you should give it a try and follow it up with some Zanzibar Chocolate. Your taste buds are in for a treat!

My fiance and I came 20 minutes prior to close. We asked the male who helped us if we could order food and he said "well most of it's closed up. What sandwich do you want". He appeared irritated immediately when we walked in. Also as we walked, a random person ran from the back of the food line to a back booth to sit down- assuming this was the workers friend. The male was visible upset helping us with our sandwiches and ice cream. We took our food to go due to the place closing shortly. As we were eating our food in the car, the time was 8:56 and they locked the door, turned off the lights and turned off the open sign after 2 other people went in for food. We have been treated like this a couple of times before no matter the time of day we go and this experience was the absolute worst. We won't be coming back here. We will be taking our services to a different, more polite sub shop.

We love this place. There was a mishap with my order this evening. I even tried to verify that the order was made correctly a blt no mayo... my picky son won't eat it with the mayo and was assured by the person who prepared it. Well, it had mayo and we had to go back at a really inconvenient time. The manager on duty was excellent and the correction was handled perfectly and kindly. I really appreciated it and will definitely be back. Sorry for not asking the manager's name but it was between 5-5:30pm. Thanks guys!

The interior is much bigger than the storefront suggests.  The toasted subs are delicious and made with high quality ingredients.  The ice cream is also delicious, albeit a little pricy.  Great spot for subs. All the employees were exceptional except for one elderly woman. She would not agknowledge customers who had been waiting, so you would have to wait for someone else to help while she is right in front of you. Otherwise it was great.

Stopped in with my family today and we had a great experience. The staff was very friendly and helpful. The food was delicious and the ice cream was great as usual. The staff was the best part. Customer service seems to be something that has been fading and this crew was an exception.

Pathetic display.  All bread.  Little meat amd even tomatoes.  Dry.  Very disappointed.  Never again.

Not even 1 star. Wow. My ham and cheese sub I just ordered, to go, contained ONLY a piece of cheese, lettuce, one gross tomato slice, oregano and mayo. Oh, see the tiny SHRIVEL of ham...? Never returning. You fail miserably.

I ordered 2 BLTs for dinner and holy moly were they packed full of flavor! Compliments to the chef for such a delicious dinner

Love this place! Friendly staff and great food!

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Waukesha sandwiches

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