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The Charles Hotel

  1. Historic Old Town
  2. Niagara-On-The-Lake Lodging
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The Charles Hotel

About

Become one of the lucky visitors who have called this 1832 landmark hotel their home-away-from home in Niagara-on-the-Lake.

Story

To us, true hospitality means having each guest feeling as welcome as if they were staying with a family friend, but with infinite professionalism and attention to detail. At The Charles Hotel, our surroundings remind us of an era of gracious hospitality every day. Sheltered from Niagara's crowds, and yet perfectly located to take advantage of all the region has to offer, The Charles Hotel boasts a spacious fenced property with flower gardens, verdant lawns and shade trees. The parlour, the verandah and many of the guest rooms bask in the gentle, dappled light that filters through the boughs. Become one of the lucky visitors who have called this 1832 landmark hotel their home-away-from home in Niagara-on-the-Lake. From elegant original architecture to thoughtful amenities to attentive service, we want every detail of your stay to be just as you imagined.

Address: 209 Queen St, Niagara-on-the-Lake, ON L0S 1J0, Canada
Phone: (905) 468-4588
ac.letohselrahc@eriuqni
State: Ontario
County: Niagara Regional Municipality
City: Historic Old Town
Zip Code: L0S 1J0


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Reviews
My wife and I booked the Magnolia room for Friday, Oct 6, 2017. This is a premium room with private access to the balcony. The price was more than we would normally spend but we were celebrating our anniversary so we decided to pay for the upgraded room. We received confirmation from the hotel. The confirmation specifically confirmed the Magnolia room. When we checked in, we were shown to a much smaller room (about 9 x 12) with no balcony access and one small window. This was not what we expected nor what was conformed by the hotel. When we complained, we were offered a slightly larger room - which still did not come close to the room we had booked. The rooms offered were at the same price as the premium room.The hotel offered no other alternatives nor an explanation regarding why we could not have the room we booked. We were so disappointed that we drove back to Toronto. In business I have spent many years travelling and have stayed at over 30 hotels per year for more than 20 years. I have never had an experience like this. We cannot understand how a hotel can charge for and confirm a premium room but then supply a room that we consider to be less than basic.
7 years ago (07-10-2017)
We stayed in the Safari Room which was a large, comfortable space. Some of our favourite aspects were enjoying wine on the second floor veranda, dining at the HOB NOB (located right in the hotel), and the complimentary bubbly for our anniversary. If you like character and charm, the Charles is for you. It is a heritage building so accessibility is limited however, the staff were very clear when we booked. The breakfast in the morning was delicious and quick. We will be back 😀
7 years ago (12-07-2017)
I took my mom there for dinner. The waitors were very nice. Food was tolerable. I sat in a couch chair at the table can't get much better than that. However upon arriving the older lady(I think she was the owner) who was working at the front desk gave us attitude when we didn't have a reservation. She was stuck up instead of welcoming. They didn't put a candle at our table all the other ones had one. At the end of the meal when we were leaving I asked her if they had a toothpick on the way out. She looked at me and said yes they did. And we just sat there looking at each other. She made no effort or attempt to accommodate me. A sane person would have toothpicks at the desk on the way out. I think this explains it all. If you want to go there and spend $200 on a dinner for this lady to treat you like a piece of dirt when you arrive and when you leave then please go ahead. I will not. Wasn't worth the money.
7 years ago (19-10-2017)
The service and food at the Charles hotel were excellent. I attended a wedding reception there. Although the food tended to take a while to arrive, it was well worth the wait. I had a chicken dish and it was crispy on the outside but moist on the inside. I would highly recommend them
7 years ago (14-08-2017)
Great service, Great Food, Great Employees.This hotel offers the small charm of a Inn at competitive prices.
7 years ago (29-11-2017)
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