TD Canada Trust

Not a bank that is loyal to the customer I made a Visa debt purchase and got an email confirmation saying it came off card. After the holidays apparently it didn't and tried to go through my account directly three days later when I didn't have money on the card causing a 48 dollar NSF fee on a 24 dollar change!!!! I have heard of 25 but 48 is crazy I tried to get them to retract the NSF fee as I've only had one in the over 10 years of banking with them. After getting nowhere on the online service I decided to phone the branch I've been to and used for over 10 years to get told that kind of stuff don't matter that they will have to charge me for the NSF. Wow because it happened once before I getting charged 48 dollars on a 24 dollar amount? Truly I don't see how a company can change so much and do this expecially when I have a letter explaining the charges came off the wrong way and PayPal asking for them to wave the NSF. I will be changing bank service's thank you for the poor customer service I'm glad I stayed loyal to you for so long you can have your 48 dollars.
7 years ago (28-02-2018)

The ts branches in Kingston are the slowest I have ever encountered anywhere. People sitting at their desks while long lines don't move. A serious shake up is needed at all of them.
8 years ago (03-10-2017)

Fantastic Service, Friendly Staff!
8 years ago (08-08-2017)

Long waits for clerks, high fees and keep trying to sell you services you don't need.
8 years ago (08-09-2017)

I go to this branch all the time. Staff are friendly and helpful. I've always been greeted with a warm welcome, in fact some of the tellers even know me by name! As far as my daily banking goes I wouldn't consider going anywhere else.
10 years ago (21-08-2015)