TD Canada Trust

IF I could give negative stars I would. I dream of the day someone ACTUALLY answers the phone here. The other reviews are accurate, because it is never busy, yet no one is capable of answering a ringing phone. Save yourself the time and don't ever bank at this location, staff and management is a joke.
8 years ago (22-11-2017)

This TD bank never once answer the phone when I call in. Hard to believe it’s that busy, because when I walk in.. barely any customer.
8 years ago (21-10-2017)

Usually fast service. Sometimes a little slow and long lines, but other staff come to help. Very friendly staff.
8 years ago (01-08-2017)

Before you post these ads on Facebook Train your staff in Oakville. Barely one staff knew how to open New Comers account The lady there didn't explain anything for me . She didn't even give me a debit card. She was like "do you need a debit card" Then I ask her about the safety deposit box cuz CIBC has that offer. She was like "Oh you need safety deposit box, oh it's free the first year" She didn't tell me one thing you are offering All respectful banks when they meet a new comers they explain to them what the offer includes Safety deposit box (one year free) Chequing account (6 months free) Saving account CHEQUE book (if it's available in TD offer) ... etc She didn't mention anything . I had to ask first if this is available in the offer and then she would confirm YES What about people who don't have experience with other banks like me and know about new comers accounts ? How they gonna know about TD new comers offer if your employees are not trained well to explain to the customer everything they need to know about the offer She didn't even ask me for my landing paper and my driving license. I had to ask her if she needs these documents She just sat there starting at me Even online banking was hole different experience. She gave me the temp password and that's it She didn't explain if you guys have an app. And what I can do with that app When I opened my account at CIBC they explained the major things that the apple app does. They asked me if I have time to do the online banking. And when I said Yes The employee opened the website. Out the temp password and showed me how to log in for the first time and change my password She wrote the temp password so careless it's possible to read and when I tried to activate my online banking I got blocked for too many tries !!! Your employee didn't even offer me paper or paperless statement ? She didn't even ASK she was just printing printing paper. Sign sign and put it the big green package file She didn't give me my IBAN numbers so I can wire transfer money from outside ? It's a newcomer account for sure I need these information. But NO NOTHING Would you believe me if I told you she didn't even tell me what my chequing account number and my saving account number Who does that? She could at lease circle that number out of all these opera she gave me . Or told me where is it. That's really bad customer service. And she was in a rush the whole time. I was really uncomfortable And even for the Visa card offer for new comers. She didn't tell me about it (didn't try to sell your services to your potential customer ) I had to ask her if you guys have that offer. And she was like "oh yeah we have that do you wanna apply?" I don't know if I wanna apply if you didn't even offer it to me !!!! And btw I already booked an appointment before I went there and it was mentioned in my appointment that it was a NEW COMER NEW ACCOUNT If that branch not ready for that service why would I have the choice to book an appointment there Right ?
8 years ago (30-04-2017)

Drive thru ATM
8 years ago (09-05-2017)