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Sussex Insurance - Prince George

  1. Prince George
  2. Prince George Insurance Agency

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Sussex Insurance - Prince George
"Sussex Insurance - Prince George is located inside Superstore on the corner of Hwy 16 and Ferry Ave, across from the Tim Hortons in Prince George, British Columbia. We are located to the left of the Lottery Centre booth at the end of the checkouts, next to the Washrooms. We offer auto, home, travel, business, marine & recreational insurance. Open 9am - 9pm every day!"
Address: 2155 Ferry Ave, Prince George, BC V2N 5E8, Canada
Phone: (250) 562-6337
State: British Columbia
County: Fraser-Fort George
City: Prince George
Zip Code: V2N 5E8


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 9:00 AM – 9:00 PM

Update Info

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Reviews
Jennifer went above and beyond to fix an ICBC screw up that exists if you try insuring on line. It took forever to do online however once payment was made it said see a broker..Money had been paid however had no proof of insurance or receipt for payment. Jennifer found a fix to make things right. Will not try online again will just go to Sussex..
All I needed was a one day permit.... We have had issues with this location in the past but with our home being 30+ minutes from town, and my wife was going to Super Store for groceries after work I thought we could save a little time and money by doing it over the phone. I called the day before to make sure that this was indeed an option and was told yes it was. So I call around 13:30 and spoke with a woman of Asian decent and explain what I want to do...she tells me they can't do it over the phone and to come into the location. I explain I spoke with someone yesterday, perhaps the manager Jennifer?, and that they indeed said I could get this done by phone and e-mail, she grumbled and reluctantly agreed that they could do it. She took my name and number and then said someone would call me back in an hour....I then waited around for a call back....2 hours later I call back and get this same woman again. She tells me she still has my name and number and would give my information to the next assistant when done with their customer....still no call back after an hour. My wife texted me several times as she was getting groceries telling me that there were no customers being helped and asked if I had got a call yet....yup you guessed it still no call! Had to wait until my wife went there in person and sat down in front of someone, then it was excuses and claims that they never received any calls, and was I sure I had called the right location...seriously?! Once I got a call from one of the assistants things went quickly and painlessly but I wasted 4 hours of my day trying to get this done....it would have been quicker and less hassle to drive into town and get the permit in person....but not from Sussex! My family and I have all agreed that we will never use this location or their services again unless we have no other recourse. So save yourself time, money and hassle and just go to, or call one of the local HUB insurance locations...I have had nothing but top notch service from them.
The staff worked above and beyond to obtain a permit for us, and oddly enough actually made it an enjoyable experience.
I really like the operating hours of this location. Also very convenient spot for me to stop. I have always been treated very well by the staff also.
They were the only ones open that day. Fast friendly service, when we needed them to be.
Weren't as friendly as the people at Johnson and Meir ..downtown ...only went to Sussex cause they are open till 9pm and then they couldn't help me!
Been coming here for a few years and they are always helpful and pleasant. Linda recently helped me with transit insurance and she was wonderful and extremely helpful over the phone. The next day I went in and Angela helped us. She was also extremely helpful and wonderful. Thank you both!
Having Sussex Insurance open late in "the real Canadian Superstore", is key. Usually, anticipating a wait, this was an expedient visit. When all you want to do is agree to all previous agreement with automobile insurance and go, getting the new license plate stickers and paperwork was quick. Between being convenient and expeditiously quick, makes for a perfect Customer Service Experience.
The simple task I was asking was to give me a payment date. I called and the trainee that answered was not able to help. He said someone would call back. No one called after an hour, so I called again and asked to be on hold until I was after the last person in line as I wasn't even in que for service. He said "sure" and I was happy to wait my turn. Then a women named Jennifer picked up the phone and started snapping at me that she would get a phone number and call me back. I asked her to put me on hold till I was after the last customer in line. She said she would not put me on hold to be in que. She said if I wanted to be in que to come to the store. For me to earn $1000, I have to work at least 65+ hours to make that much money. The total hours of my life are traded for money is a week and a half of life to give $1000 annually. I pay over a $1000 a year for car insurance. I have given $1000 a year for over 20 years equaling more then $20,000. My request for help in exchange for$20,000 is minimal to say the least. I think it's fair to say I'm one of the many customers that send a steady annual cash flow to your company. How the company uses that money I don't know but I do understand some of that money paid employees. I think being treated with a bit of dignity and respect is essential to have any healthy relationship. So when I decide to do business with a company, I do so in good faith, that I've paid a huge sum of money to this company and that their employees will at least speak to me with a bit of respect and a teeny bit of dignity. Jennifer has zero customer service skills. Jennifer has no idea, that the customer she just blew off, is a valuable asset. She made sure I knew my business was not wanted or even needed here. My experience is that customer retention is a ridiculous concept for this company. My end of the business deal I work 65+ hours to earn $1000 1.5 weeks of work I pay $1000/year for insurance I paid over $20,000 total. I ask for help very minimally. Company end of the deal Make sure trainee has no help to learn Don't take the calls from customers Don't call back in a timely fashion Don't turn on the computer to check a payment date Make sure to disrespect the customer Destroy customer relationship Demand the customer come into the store to receive any service Make sure you have not helped customer before hanging up the phone All the while teaching the trainee, "this is our business model." Collect over $20,000 for these services In the time it took Jennifer to destroy this business relationship, Jennifer easily could have told me my payment date that I just renewed. I will not bring my business back to this outlet. She owes me an apology. The business needs to address the complete disrespect that I experienced here. My rating would have been zero but I had to give at least 1 star.
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Sussex Insurance - Prince George map

Directions to Sussex Insurance - Prince George with public transportation

Ferry at Recplace (EB) 170 meters
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Lansdowne at McInnis (SB) 410 meters
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Lansdowne at Runnalls (NB) 420 meters
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