Surner Heating Co Inc

The woman on the phone in Greenfield misinformed me that the amount of oil I bought in early December would last me through March... it didn't even last 20 days! My tank went dry, causing me major water damage and two days of hypothermia, stress, $$$$, and wasted time. SURNER SCREWED ME, try another company in the area like Kieras.
7 years ago (03-01-2018)

We have used Surner Heating for six years at 2 locations and have nothing but good things to say about them. They are professional and reliable. Their service is excellent and their delivery/supply has been flawless.
8 years ago (06-09-2017)

Good place to buy oil, but don't get service from them. I prepaid for the service (different price than listed on the website), I had the first appointment of the day at 8:00 (between 8 & 8:30) started calling around 8:45 and no one knew why he wasn't there yet, he showed up after 9:30. Then after the service I got another bill for extra work he did without asking. Maybe I just don't know how it works, I'm a new homeowner, but I was told it included filters, then was billed for filters (apparently air filters aren't included but they don't ask before charging a premium price for them). I've spoken to multiple customer service reps and left messages for managers, I finally spoke with a manager who basically said, well that's how it works.
8 years ago (23-03-2017)

if i could give 0 stars I would. Very disappointed in customer service. Prices started out great but that ended quickly (introductory costs were low, they didn't tell me they went up after first delivery) Lots of hidden fees in each bill. Find another supplier, you'll thank me.
10 years ago (04-02-2016)