Sun Wui Family Restaurant

This little gem is a bit hidden on a small side road between Shoppers Drug Mart and McDonald's in Bay Roberts. The food was hot and served in a timely manner and very North American Chinese. The atmosphere could be greatly improved with the installation of a dimmer switch. The restaurant was far too bright! The wait staff was courteous and quick and the food was reasonably priced. We left with lunch for the next day! Mmmm! It was a nice alternative to fast food chains in the area.

A few weeks ago my Girlfriend and I walked into the restaurant and hoped to eat. As it was, extremely busy, we was not able to get a table without having a reservation.nnToday we made a reservation for 2 of us for 5pm. We arrived 10 mins early and were seated right away. We were the 2nd table to be seated with only a table of 4 ahead of us. We decided to share a combination platter #10 most expensive platter, a dish of Lemon Chicken and an Egg Roll. The Egg Rolls were served as an appetizer and then we waited for 1 hour and 10 mins to finally get our food.nnMeanwhile, there were 4 service staff who couldn't be bothered to remove the plates from the table from the Egg Rolls without me actually asking them to take them awaynnAt least 6 person came in for take out food which had picked it up within 5 to 10 mins.nnThere was another table of 8 that came in after us being there for 45 mins that had to call out to a server to order drinks after being seated 15 mins already.nnNobody checked back with us on how we were doing at any point.nnThe service was probably the worst that we've ever experienced. They really need to step up their game. They need to have a leader who knows about good service. Because these guys don't even know that they are doing so bad.

Food is great, servers while dining in are great but trying to call the restaurant is next to impossible. They should really get another line put in or at least call waiting

Horrible Service. Went there with family of 8-10 for birthday. They don’t take reservations. Understandable I guess. But they said you have to wait for tables to open up to put together for our size of partyall tables seemed to be roughly the same size. Which was still ok. But then they said , if a smaller party shows up and they have tables available for their size party, they will get priority over us which completely blew my mind on a restraint that operates on a first come first serve. The waitress we were trying to talk to was not very friendly at all. Maybe they were having a bad day and very stressed or understaffed. Not sure, don’t really care. Either way we didn’t feel like a valued customer so our hundreds of dollars went elsewhere.nnThey said basically you could be waiting anywhere from 30min to a couple of hours. Soooo we left and went to a different restaurant and got immediate service. Food at a glance didn’t look overall appetizing.nnI feel we dodged a bullet.

My family enjoyed our meal. The food was flavourful and the portions filling. The staff was very friendly and accommodating. We’ll be back!