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Reviews, get directions and information for Sugarholic Cafe

Sugarholic Cafe
Address: 4151 Hazelbridge Way Suite 1008 , Richmond V6X 0A4, BC, CA
Phone: (604) 285-6199
State: BC
City: Richmond
Zip Code: V6X 0A4


Opening Hours

Monday: 11:00-22:00
Tuesday: 11:00-22:00
Wednesday: 11:00-22:00
Thursday: 11:00-22:00
Friday: 11:00-22:00
Saturday: 11:00-22:00
Sunday: 11:00-22:00


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Reviews
There's a good selection of Japanese fusion dishes. They all were quite good. I really like the Oreo drink. A little on the pricey side and staff could be a little friendlier, but good food. Nice bright decor. They only let's us pay with a maximum of two credit cards.
I ordered the strawberry toast box. I was expecting more of a firm custard from the picture but it looked like condensed milk in person. The bread itself was tasty. It's a bit pricier than I would like for this dessert, but it is very large. I just didn't love it. I liked it, but I don't think I would order it again. For a novelty it's cool. I haven't tried anything else here though. The desserts look high end. Service was very minimal. The server barely spoke to us. She did offer to cut up the toast initially. She did not come back for a quality check.
The food there is yummy and at reasonable price. I am so addicted to the pasta below. I ordered this each time and have never been tired of it. They also offer desserts of beautiful shape and various drinks so its a good place for parties among friends. The service is fine for me. The waitresses are really busy because there are usually only two girls to take care all of the customers. The petite waitress who mainly served us today is thoughtful to add water immediately when we finished ours. A very nice experience.
I went in for brunch and the place is amazing! Really recommend to those who are looking for place to sit down and chat in the late afternoon. I had the spaghetti: the flavouring is perfect without being too cream-heavy. And, my friend n i also shared the classic loaf cube with strawberry icecream. It tastes amazing when they mix together. Crunchy, sweet, icy. The service is pretty okay, too. They greet you at the first sight and the girl who was serving my table also gave many recommendations . Definitely a 4/5. Would come back again.
My friends and I came here and ordered a cake set for over $15 and we thought the cakes would be big as the plates handed out to us were quite large. They let us choose our cakes although there wasn't much of a selection and the cakes were miniature pieces I thought it was a joke. I literally finished a cake in one bite. As well, my friend was eating her cake when she felt something weird; it was an egg shell ----- no many pieces of egg shells. Furthermore, I ordered fresh orange juice however when my drink came I was given lemon juice? It did not taste remotely close to orange juice my friends and I all tasted it. The service here is not very friendly either. I do not recommend coming to this place for desserts.
Price was reasonable for the desserts. I liked the toast squares more than the box as it was crispier.
Funny how all the good reviews are over a year ago. Maybe fire some of your servers and the customers will come back. Super cute place and tons of food options but TERRIBLE SERVICE. I was in a group of 6 If you bring 8 or more they charge mandatory 15% gratuity but that doesn't excuse the horrible service. Our server was too quiet, flippant, and couldn't care less for our business. And while I can tolerate a lot of mistakes and honest attempts, she just flat out did not care. She screwed up two orders and forced one of us to keep a dish she didn't even order and BLAMED HER for ordering it. The guy who brought us our food at least seemed to care but our main server was just awful. If I ever go back and she serves me again I will flat out ask for someone else. She ruined what would otherwise be a really good experience and possibly even a friendship. I can see dates goimg poorly here just because of her. Hope she moves on to a job she actually likes cause it's obvious she hates it there.
I went there with a friend because we were in the mall and were getting hungry. I got the “iced” fruit tea and she got a mango yogurt smoothie; and we shared a shrimp squash pasta. The tea I got was room temperature, not “iced” as it was indicated on the menu. And the pasta was bland, extremely bland. And the onion pieces in there were huge and tasted rawI have never eaten raw onion in an Italian pasta before, so that’s a first for me. The shrimp tasted like they had been stored in the freezer since Ronald Reagan became the president; Extremely dry and bland. If I wanted to eat a TV dinner I could have gotten one for $4 not $16. I did not even bother with the fresh veggies beside the pasta as they looked like they were purchased around the time frame when Bruce Jenner became Caitlyn Jenner. Furthermore, the service was extremely bad too. The two girls working there treated us like how they would treat their ex-boyfriends. I did not enjoy my experience here at all, never going back. PS: the person who said their pasta was and served and cooked right has probably never had real pasta before.
Food was alright however service was extremely poor. The head waitress perhaps a manager was absolutely awful. From the moment we walked into the restaurant to when we paid, she was terrible. When asking her simple requests for water or about the menu, it was as if we were burdening her. Absolute travesty of service from her. Eventually, she got another waitress to help our table and she was much better. A real shame since the food was decent but the service absolutely ruined it.
I've come here several times in the past year and it still has me coming back! The price you pay gives you a pretty good portion of quality food, especially if you order the lunch or dinner menu sets. The only downside is the service reviews shouldn't be entirely based on that -- it takes them a while to seat you, take your order, and give you your bill. If you aren't in a rush, come here for the food, not the service!
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