SUBWAY®Restaurants

Terrible visit. Three people behind the counter that should not have been unsupervised. They all seemed untrained. Only one of them seemed like he wanted to be there. Out of all bread except white, out of sidekicks, out of all sugar free drinks on fountain. We were the only 3 people in line and it took us half an hour to get through the line. I typically don't write reviews, but this was just silly. I doubt we'll be coming back.

This has not been the first time we have had issues with This Subway. I ordered a #15 Titan Turkey, does this look like 2x turkey and 2x cheese What A Joke!!! Yes I could come back for a new one well cost of Gas why would I should have to make it right first time. Cost u could get more making it ur self.

Very impolite. Went to make an online order and they said it was closed. Called on the phone and they said they had to close the online because of how incredibly busy they were. We walked in and their was only one person in front of us. One girl was helping them, and the other was by the register on her phone. She remained on her phone till the other people left and the first girl ran to the back on her phone before helping us. They were then had not filled bottles of dressing, claiming to be out of ranch. Since when are they out of ranch, and they also didn't have any wheat bread made. When I requested lettuce on my sandwich she put a hand full on my chicken, looked at it, throw it back in the bin mixing it around before putting new lettuce. That's an OSHA violation.nDate of visit 5/11/24 at about 5:30.

I have had issues here before like one girl who was quite dismissive and rude like she obviously wasn't happy to be there. And being out of everything but white bread and pretzels and churros. I wonder if the management is lacking? Today I went there at lunch and as I stood there waiting watching an older gentleman slowly painstakingly make subs I thought ok I'll give him a break but after 10 minutes watching him make the person in front of me and myself wait while he took his time crafting the online order that must have been for a party of 5 or more I got irritated and left. The girl at the register even went over and asked him if maybe someone else should work on the online order while the customers waiting in line were addressed and he said no it's ok I'm almost done...a few minutes later as he started another slow sandwich journey I lost it and left. My observation is yes they should have one person working on the online order and another step in and help customers at the store, really this was a typical nobody in charge or process not setup/implemented well type of situation. And I am sorry but a person who is very slow at making sandwiches like that needs some extra training to work on moving faster or should be in the doing something else. Yes we want them to be expert sandwich creators but we also want to be able to stop in and get a sandwich quickly and it's not a difficult task!

Very rude and unprofessional staff. I would give zero for customer service. Every time I go to this subway and receive same type of service with different staff. Took us 15 minutes to attend our order and wasn’t that busy. They gave us reason of online order but seems like they want to hardly work there. This is the last time I will go to this Subway in Waverly.