SUBWAY

Extremely Disappointed with ServicenPlaced an online order and selected a specific bread for my sandwich. When I arrived to pick it up, they had substituted the bread without even contacting me. When I politely brought it up, instead of offering to remake the sandwich with the correct bread or offering any kind of solution, the staff member told me to “just cancel the order online” and pay for a new one if I wanted it fixed.nnAbsolutely unacceptable. I expect better from Subway — especially when it comes to basic customer service. If you’re going to make changes to someone’s order, the least you can do is notify them and try to resolve it when they bring it up. I left with the wrong order and no help. They should have contacted us or waited until we arrived to make the sandwich. Apparently, they only had white bread. I don’t understand how it’s acceptable for Subway to not have other kinds of bread. Also, if you didn’t have the bread, you shouldn’t have accepted the order in the first place.nnAvoid this location at all cost. They will substitute your food items without even notifying you.

Honest to God, I’ve never seen anything like this at a Subway before. I was denied more vegetables because of what they called a “limit on veggies.” Seriously? My sandwich ended up with one single piece of spinach, two tomatoes, seven tiny bits of onion, and eight small pieces of green pepper.nnWhen I asked for more, I was told they couldn’t add any because of this supposed “limit.” It’s a sandwich shop — the whole point is being able to customize your food. I wasn’t asking for extra meat or cheese, just vegetables.nnEventually I was allowed a couple more green peppers but this only came with a sacrifice of two pieces of spinach, which eft me with one piece of spinach. Those two pieces of spinach that were removed, were put right back into the spinach container after being all over my sub and ingredients.nnIf this is how Subway is operating now, it’s pretty sad. Definitely won’t be returning to this location.

I have ate here before and always has been great!! Until I decided to order on line and thats where the trouble began!! Kept adding items on sub I didnt want finally got that done with then wouldn't allow me to pay for it.

I went into this subway on my way Tobermory over the Xmas holidays and I couldn't believe how much different the product and services are compared to Kitchener Waterloo Subways. The sandwiches were slapped together as poorly as possible with little to no toppings. The employees working had no concept on how a sub is made. I watched the employee make online orders that would be extremely disappointing to get. I reluctantly ordered a sub to later regret it. The bun wasn't fresh, the meat wasn't stored at proper temperatures as I was sick with 20 minutes of eating it. There are no standards at this location and no accountability. Subway should force there franchises to operate with the highest standards, yet they don't. Do yourself a favour and go grab a sandwich at Tims, you'll be glad you did.

Worker is super nice and they are one of the only places open at 10pm. Veggie options available. Can’t go wrong with Subway