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Stettler Dodge Ltd

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Reviews, get directions and information for Stettler Dodge Ltd

Stettler Dodge Ltd

About

At Stettler Dodge we want to hear from you! What's important to you when it comes to servicing and purchasing your new or pre-owned vehicle or RV? This page is designed for an open forum to get feedback on our products and services.

Address: 4406 44 Ave, Stettler, AB T0C 2L0, Canada
Phone: (403) 742-3000
State: Alberta
County: Division No. 7
City: Stettler
Zip Code: T0C 2L0


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

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Reviews
As we know, things don’t always go as planned.nnI have purchased six trucks from Stettler Dodge, even though they are a two-hour drive from where I live. I’ve tried to work with the local dealership, but I always leave unsatisfied. Stettler Dodge has never let me down, and their service has always been fantastic.nnThat said, my latest experience did not start out well. After arranging to have my truck serviced, get new tires, and have an alignment done, I dropped it off and was given a loaner. Things started to fall apart from the moment I called to set up the appointment, and the issues continued right up until I picked up my truck. Several items were not completed as expected, and because the round trip is a four-hour loss of my day, I was unable to leave the truck for them to resolve the issues. I left very unhappy and genuinely shocked, as I had never experienced service like this from their dealership.nnAfter I arrived home, I received a call from the service manager asking about my experience. His response not only surprised me—it impressed me. His exact words were, “This is on me, and not my team. It is my system that failed you, and I take full responsibility.” As a leader in a multinational organization, I typically hear excuses, not immediate ownership. His leadership stood out instantly.nnAfter a brief follow-up with his team, he called me again and asked me to bring the truck back, assuring me that everything was in place to address the original issues. I want to be clear: I have no problem paying for what I asked for, and I do not expect anything for free. I understand mistakes happen, but how we respond and learn from them is what truly makes the difference.nnWhen I returned to Stettler Dodge, they were ready for me as soon as I arrived. My truck was taken in immediately, the work was completed within a couple of hours, and there was no additional cost—an appreciated bonus, though not something I expected.nnThe truth is, we all make mistakes. None of us gets it right all the time. But having someone who takes responsibility seriously—someone who owns not only the problem but also the path forward—is rare today. Too often, people hide behind blame or fine print. This service manager chose ownership.nnI want to thank Stettler Dodge and their team for showing that there are still organizations that truly care about the people who support their business. You demonstrated a lesson that is increasingly lost in this world: the power of taking responsibility.nnThank you for your support, your professionalism, and your ownership. This experience reinforces why I have continued to travel to your dealership all these years. No one is expected to be perfect, but your commitment to doing what’s right is what keeps me coming back.
Service department is good, pricey at times but I know my car is in good hands and I’ve never had any issues with the parts/install. Parts are surprisingly not marked up as bad as some other dealerships and I don’t feel like I’m getting ripped off which I’ve honestly come to expect from most dealerships. Warranty on parts installed by them is nice for peace of mind too.nnNever really been a “fan” of one car manufacturer or another but I swear every Chevy I’ve owned has had far less issues than any other. Biggest issue I’ve come across is apparently the turbo’s like to freeze and that gets pricy just to unthaw
Although I own a Ford Stettler Dodge has done excellent service on my truck. Fixed the problem that other dealers couldn't do.
Great place to do business. I’m not a dodge person by any means, but the deal they gave my family in our mini van was too good to turn down. There was a couple small tiny hiccups, but the sales team was quick to ensure everything was fixed and done right. Plus they even put up signs to help protect the wildlife in the area. Great community drive dealership.
I just bought a new set of summer tires and rims. They were not only the best deal after I searched around for awhile, but Joe was super helpful in making sure I knew what I was getting and why. They also have a healthcare worker discount! What a lovely surprise Thank you to Clint for informing me of this. I highly recommend Stettler Dodge!
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