St Thomas Walk-In Medical Clinic

My wife and I came in early on a Sunday morning to make sure we could be seen. The check-in proceed is completely unacceptable. The receptionist speaks loudly and cannot seem to hear over the music she has playing. EVERYONE in the room can hear each patient's reason for coming to the clinic, what medications they are on, their phone number, and their address. While we were there, one patient asked if she could write down the information instead or just tell the doctor. The receptionist said she that wasn't an option and she needed the information immediately for the paperwork. How is it not a privacy violation to let everyone hear everyone else's personal information? At the very least it can be very embarrassing. There needs to be some kind of change to the room's layout or the manner in which the information is collected. We were fortunate to be seen fairly quickly by Dr Ho, who did a great job and has a great bedside manner. Our issues were only with the clinic itself, not the doctor.
7 years ago (23-10-2017)

The receptionist is extremely rude. She needs to find a new a job that she actually enjoys. I haven't been to the walk in clinic in probably 15 years and she is still exactly the same and completely the worst. Go away. 1 star is very generous.
7 years ago (17-10-2017)

Most unpleasant experience! The receptionist is completely lacking any personality and confidentiality is non existent until you see the doctor. I now know why about 20 people were here and where they live! To top it off, after waiting over an hour and a half and three people who came in after my mother were seen ahead of her, I went to Ms.Charming and asked when mom's turn would be. She dug through piles of papers, asked if she had checked in yet, and finally found her intake form in a pile of filing on the opposite side of the desk....her response? Not sorry....not oh my mistake...instead, she looked at the intake time and the time on the next chart she had in line and said..."i dont what happened there, she can be next." There's got to be better options!
7 years ago (30-07-2017)

Good luck getting an appointment if you actually need one generally 2 to 3 weeks waiting !!
7 years ago (10-08-2017)

Awful experience. Receptionist is border line rude. But I guess if you're the only option in the city you can be and do what you want. I never even made it to see the doctor. Makes the drive to London worth it.
7 years ago (13-08-2017)