Spa William Gray - Montréal

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"Situé au Vieux-Montréal, le Spa William Gray offre un traitement signature exclusif, des massages, soins du visage et du corps, manucures, pédicures et services d’épilation. Il est aussi possible d'avoir accès à un circuit thermal de luxe qui inclut une salle d’halothérapie au sel himalayen, un sauna une salle de vapeur, des douches expérience, une salle froide, un sauna infusé d’herbes et une piscine extérieure saisonnière. Located in Old Montreal, Spa William Gray offers an exclusive signature treatment, massages, facials and body treatments, manicures, pedicures and waxing. Guest can also access a luxurious thermal circuit with a Himalayan salt room, sauna, steam room, experiential showers, cold room, herbal sauna and seasonal pool."

Address: 421 Rue Saint Vincent, Montréal, QC H2Y 3A6, Canada

Phone: (438) 387-2008

Website

State: Québec

County: Communauté-Urbaine-de-Montréal

City: Montréal

Zip Code: H2Y 3A6

Opening Hours

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 9:00 PM

Update Info

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Reviews

I don't usually complain or write bad reviews, but this experience have to be shared for others to know.  2 key feedback that marked my experience with William Gray Spa and Massage:  1. The walk to my massage room was one of the most awkward experience I ever had. My bf and I were in our bathrobes and slippers, and to get to the massage room in the basement, we had to walk through the lobby filled with people in business attire or outdoor clothes. People were staring at us as we walked by. It was extremely uncomfortable, anything but relaxing.  2. My therapist did not know what she was doing, there was no technique, her touch was very insecure like she just started. When the hour was up, she just stopped... and clearly did not complete the massage. I left the massage feeling more irritated.  The sauna and relaxing rooms were decent, but I was disappointed there were no hot baths or jaccuzi. The reception was nice.  It was extremely overpriced for what it is. Unfortunately, the entire experience left a bad taste.

Top massage experience. I went in for a foot reflexology treatment and it was amazing. Professional staff. Easy booking online. Very polite customer service team. Beautiful massage room, really nice dressing room. Complimentary water bottle offered after massage  I was instructed to drink 2 bottles before leaving Thank you sooo much Spa William Gray!!

I am not someone who writes reviews or provides feedback but I was here on vacation and really looking forward to checking out this spa. For a spa that is marketed as upscale I really felt the little things were missed. The beds only had a thin sheet and a towel as a blanket. When you moved onto your back, there was just a hand towel used to cover your eyes. I wasn't even asked what I was looking for from my massage to get an idea of my concerns, I did fill out the intake form prior to arrival but there was no discussion around it. Even when the massage oil/gel was added onto her hands the bottle was thrown onto the bed where I was getting treated. The masseuse also didn't ask if it was okay to put oil on my face or my hair. I now have red bumps all over my face due to a reaction. The spa was also very cold. I commented twice asking for heat to be increased or for blankets during my appointment.  I was very excited to check out this spa but was sadly very disappointed and felt the experience wasn’t worth the cost and the furthest thing from relaxing.

WOW! great experience, I absolutely LOVED my swedish massage with Serkan. I live in Montreal and this was my first time. He was professional, asked multiple times during the massage if the pressure was good and also made recommendations after it was done. I was so relaxed afterwards, it was truly a treat : Merci encore! I don't know why the previous reviewer was so insecure about getting to the spa in her bathrobe...she's a grown up and she could have went down in a change of clothes like I did if she was that self conscious... no one forced her to go in her bathrobe so I'm genuinely confused by those comments. It takes away from the great service the spa has to offer.

I received a massage at Spa William Gray for my birthday, after attending the spa itself.  The spa is small, as described by other reviewers. However, it's nice for an intimate group of friends. We were 4 and it was the ideal number. I find that there are nicer spas in Montreal than William Gray's: it lacks a cold plunge and a hot tub/jacuzzi. Bota Bota is close to WG and I would chose it over WG any way.  In regards to the massage - it was quite disappointing. I was brought to the back room, which is a couple's massage room that seems to be right below a busy kitchen or bar area. It is a hundred years away from being called quiet.There seemed to be an event above my head and I kept on hearing thumping. I heard chairs being moved and at one point, I jumped because someone dropped a heavy item. Talk about relaxing. I mentioned that to the receptionist and she answered that it's one of the inconveniences of being in a basement but it will be brought up to whom it may concern.  The massage bed was stiff, there was one single layer of sheets that kept on moving from the silicone and exposing my body to its cold surface. The massage therapist was nice and polite, but she didn't use enough strength. Her technique was mediocre and it felt more like a friend massaging, rather than a professional one. To add to this, the massage therapist told me the massage was over after an hour, although I had booked an hour and a half. I had to go back into the room after dressing up, to undress again. It all lacked so much professionalism. Again, I've had the best massages of my life at Bota Bota and their massage beds are foamy and heated. There are luxurious sheets covering your body as well as a weighed blanket. Spa William Gray has nothing to do with Bota Bota, especially for the outrageous prices.

Overall, I am extremely disappointed with my experience here. I was off on my Vacation this week and my usual spa place, "Spa Scandanavie" was closed so i just wanted to have a relaxing self care experience. However, the offerings of this spa are misleading.  1. Firstly, the Thermal experience that costs $55 is literally 3 small saunas and a small room to lounge and the room was not even silent as others were noisy and staff didn't regulate this at all. When I spoke to the agent on the phone, I had told them that I wanted water access and they said "Bring your swimsuit". Also, the pictures on the site were ;misleading as they show the pool as a part of the services. Once I got there, the pool was closed and not available. I wish the actual thermal experience could have been made clearer to me. The thermal experience was a complete waste of money as even in the Sauna, peoples towels were left , lockers were missing towels and it just seemed very disorganized. In general, this was a waste of money and other spa's thermal experience would be more worth it.  2. I had the massage second and that was also a bizarre experience that I did not enjoy. Usually, I want to relax during my massage and I prefer silence but this was particularly difficult here because there was a lot of chatter, random words being blurted out and awkward laughs that stopped me from relaxing in the moment and really enjoying this.  There were moments where he would blurt out random things or complain about being overworked. Whenever I would try to give direction on what I needed, he would say things like "trust me, I've been doing this a long time, this isn't my first rodeo, If i came to your work place, I wouldn't tell you how to job and tell you how to edit your spreadsheet" I understand he's being doing this a long time but as a client, I have every right to share what would be more helpful for my body. The comments felt defensive and oddly passive aggressive- It was just unnecessary and more than a little inappropriate.  The actual massage felt more like a deep tissue experience rather than Swedish which i booked but it was helpful. He gave useful advice about stretching and posture and he actually helped my hands  fingers especially. The massage it self was not bad but the complete experience was very weird. He seems nice but a massage session is not really a good time to vent which is what I felt was happening.  My experience with Spa William Gray was at the very best, mediocre and that's being generous  The spa is marketed as upscale, but I would say that there are many other spas in Montreal that offer a better experience for the same price or cheaper. I expected much more of a luxurious experience based on how it was marketed and the reviews. It was  On the plus side, The staff was very nice.

Overall disappointed with the experience. For the prices and the reviews, I was expecting a much more luxurious and comfortable experience.  I went for a body scrub and massage. My friend did the same. We had drastically different experiences. The massage was good, but there were a few things during the body scrub that made me uncomfortable. But it was only in speaking with my friend that I realized the number of services that she received that I did not.  My biggest issues:  1. My massage was done first, followed by the body scrub. Prior to the scrub my therapist did not advise me to remove my underwear or give me disposable underwear. As a result, I had to remove my underwear over the body scrub prior to showering causing them to be covered in product.  2. To apply the body scrub to my back, my therapist had me sit up awkwardly on the table which was not very comfortable, but it also caused my whole front to be entirely exposed.  A few of the services that my friend received that I did not: choice of scented oils before massage, rubber sandals for the shower, disposable underwear for body scrub, tea following treatment though another therapist offered later.  The facilities were fine, everything was very clean. However, the locker room was very small and there was no place for winter boots and jackets.  The spa is marketed as upscale, but I would say that there are many other spas in Montreal that offer a better experience for the same price. They did offer a 15% discount when I told them of my issues, but I still feel that it was too much money for the experience that I had.

Amazing pool, it's heated so it's a huge plus. However the spa experience was average. For 38$, you can get access to the 3 saunas but one of them was broken so they gave us a 15% off. Other than that, everything was great and the staff was very friendly. The gym is also very small, only treadmills, no bench nor racks.

Wonderful spa with the nicest people!  The beds are so comfortable which is very important if you have a bad back.  Highly recommend a visit.

This peaceful space and great staff make this spa a worthwhile oasis in Old Montreal.

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