Shoppers Drug Mart

I loved visiting this branch today. Bobbie, the staff employee was pretty nice, helpful and amiable. The store introduced a very interesting holiday beauty gift contest and we won a cute water bottle. This was so much fun. I loved it like a little girl.

Unless you deal with David forget having a script filled in a timely fashion.. I been out of mine for almost a week because the automated system DOESN’T work .nI sat on the phone for over 1 1/2 hours to ending up having to drive out because nobody would answer the phone another 1/2 hour .nThen to lie to me saying it was just filled when it’s dated the 12 th . Today is the 18 th

Been with this pharmacy about 2 years now and it has not been a good experience. I try to renew my prescriptions on the shoppers app and it never tells me when they are ready, just says “refill requested” so I always have to call and confirm, and I have to wait on hold every time for 15-30 minutes just to speak with someone. Also, I have 100% coverage for my prescriptions and they try to charge me on occasion and I politely say “that’s odd, I’ve never had to pay before” then they spend about 10 minutes on the computer and end up saying “oh okay, you don’t have to pay” with no explanation why they tried to charge me. Also, they often give me prescriptions with old instructions that do not apply to me anymore, or the wrong dose, or refill prescriptions I don’t take anymore. I politely told them repeatedly that they can take them off my file which my doctor approved of course. This could be misleading and harmful for other people who are counting on them for instructions on how to take their medication when they give outdated instructions or incorrect doses.

Always trying to make us pay for meds when we have full coverage then get attitude when it takes 30 minutes to fix I have been on odsp for 20 years and never had a problem until coming here treat customers how you want to be treated

This location is in a convenient spot of town.nThere is a big parking lot, and wheelchair accessible parking spots, as well as a wheelchair accessible entrance.nnThe store is always kept clean, and we'll stocked.nThe check out lines are kept short.nPrices and deals are good here!nThe new fresh food add on is decent.