Shoppers Drug Mart

My senior mother also had to use the facilities while waiting for her prescription. She was told they had no washrooms for customers and she'd have to go to Michael's two stores down. By the time she got to Michael's she had already wet herself and was so humiliated that she drove home without the prescription. I went to get her prescription and complained to the nice pharmacist who said he'd take my complaint to the manager. The manager phoned my mother the next day to apologies! This was a year ago. Thankfully we've not had to need their facilities since, but I was hoping they changed their policies! Apparently not if other elderly people have had the same experience! I think we'll start shopping at London Drugs who respect that customers may need the facilities while shopping!!!
7 years ago (03-08-2017)

Attended the beauty gala on Saturday. Lovely lady showed me how to update my style and did a great job. Totally great, plus won a new purse! Hats off to the beauty department!
8 years ago (10-05-2017)

I took my elderly mother here to fill a prescription. While filling it she need to use the facilities hense the reason for the prescription. She asked to use the facilities and they said "Oh we dont have a washroom for customers" When your that age there is not the time to debate it. When your young you can sit and think oh where will i go. She said "Do you want me to go right here on the floor? Really!! I am outstandly disapponted at your stores performance. To not have public facilities at a place that sells drugs is totally unacceptable. This is a fail for customer service, customer care and a reasonable customer expectations. A lawblaws based company should have more regard for thier customers and maturity. Remember we come here by choice. Its not hard to unchoose shopping here. Grow Up!!
8 years ago (20-03-2017)