Shoppers Drug Mart

Super disappointing with a pharmacist there. I got sick and came to pick up the free test kits to test if I got COVID or not. With wearing a N95 mask, I explained to her why I would need the kits and what medicines she would recommend for my symptoms. Surprisingly, instead of helping me with my medical needs, she rudely yowled at me “ you should stay at home!!!” Living in Penticton without family and friends being around, I was ordered that I should stay at home when I got sick. This made me feel like I’m living back in China again.

Today one of the cashier made me so disappointed and I forgot her name but i could remember her. Well,my card was declined and I had to call bank and after I called bank I approached to her to pay because my groceries were packed and she yelled at me infront of all the customers go and Stand on the line which was huge and I tried to explained to her that my stuffs is already in the bags so allow me to pay please and she looked at me so angrily and again I went to the line but that’s not the what other store dooes,they gives priority to the customer who has got payment declined and that would take 10 seconds.

The lady was very rude from the get go and wouldn’t give me my mail, tho clearly I have picture ID & PIB status card proving my identity, She refused to give me my mail. Which I paid service BC for rush delivery $60 for my birth certificate. I need that so can get my care card & Social insurance card. Basically postal lady withholding mail that is rightfully & legally mine. Her actions have me to believe she is racist, & discriminates towards status members.

So lets talk about discrimination against babies and toddlers. I went to pharmacy today. Anna the pharmacist was very RUDE even though I was been super nice. My toddlers doctor prescribed 1 pill for my 3 years old, calming pill. It was EMERGENCY SITUATION. I had to go hospital lab with that pill. I told ANNA to helped me out its because emergency. Well, Anna’s response was ‘’ OLD PEOPLE IS THE PRIORITY! And you have to wait 1 hour to pick up that pill!!!!!!! I just find out babies, toddlers, or woman doesn’t matter according to her response. Getting discriminated by a Russian Pharmacist is very disappointing. I had to go different place and picked up my sons prescription somewhere and had to wait 10 min maximum. I just want to thanks ANNA to discriminating my baby which was an emergency situation. And showing priority to old People.

Super disappointed that they only have one person that takes cash. Self checkout without cash is super inconvenient. Only having one person to deal with checkout problems, customer service, and cash payments really create a bottle-necked paying experience. Thanks Shoppers.

Beauty department I was there looking for a new perfumen I know they have a great selection, but after smell like 5-6 perfumes I figure to many So I ask to the lady in the counter Jen if was possible and have some small samples so I can take couple. Her answer was NO if you want samples go to the bay she was so rude so I never go back there to shop again.

Horrible customer service skills. Tried asking one employee some questions and was greeted with a rude, snarky remark back. This employee did not care to help and continued with ignorant comments. I can’t believe the extremely unwelcoming behaviour. I typically go to this shoppers as it’s close to home, but I do not think I will be back.

I love the ladies here at cosmetics. Jen and Julia were such a blessing. I hope i got their names correct. They go above and beyond for their customers. Absolutely recommend this store location and the cosmetic department. <3

I shop at Penticton Shoppers drug mart every week. Today's customer service was the absolute worst I have EVER had!! I was not treated well, I was rudly dismissed from the cashier as she Greta wouldn't wait 30 seconds to top up my order by a dollar so I could receive my bonus points!! I would have lost out completely if I hadn't noticed order was short. Cashier did not help make sure the customer me gets the benefit of bonus points. I thought they wanted repeat customers? Isn't that why they send out these promotional coupons?? This cashier obviously doesn't care about the customers that pay her wages. She made me go to the back of the line and wait through 6 other customers before she would correct my order!! I feel humiliated and unvalued!! With this kind of service I see why self checkout will unemploy people when they treat customers like Greta does!! Is my $80 not good enough? By thus experience it's not!!

Wow. Have to say Shoppers is usually my pharmacy of choice, and has been for years. All over BC and AB I will drive tge extra time to go to a Shoppers. Thats twice now I have asked a question of the pharmacy staff in this shoppers and both times been treated with rude behavior. I know these are trying times, this is true for us all. But if we lose sight of common decency, being polite, acknowledge a person even with a nod, at least attempt to be courteous, where will we be? If you are not happy in your chosen profession, change it. May I suggest the entire pharmacy team take many customer service training sessions.