Sherk Timber Mart

I've never purchased lumber before but needed some plywood for a project. The lady at the counter (white/blond hair, shorter) was less than helpful. She treated me like an idiot - and in regards to purchasing lumber, I am inexperienced - but I expected someone to help me, not make me feel like a dumbass. She kept staring at me, waiting for me to give information that I didn't even know I should be asking for, and heaven forbid I ask an apparently stupid question! I even admitted I didn't know what I was doing at the beginning, but all my experience in all other avenues of life counted for nothing because I don't know all the different thicknesses that plywood comes in. Finally another guy behind the counter watching our interaction took mercy on me and talked me through my purchase. He was very helpful and he was the only reason I still considered spending my money there. That lady should not be behind the counter. Inexperienced people buy lumber too and if you don't want their money - keep being a stuck up tool. When I called to confirm the delivery date the woman on the phone was rude too. Not sure it was the same woman. I asked her to call before they came out to deliver because it's a big fenced off property, but they didn't. It was lucky someone was around since they couldn't even give me a time range (e.g. 2-5pm), someone was just supposed to wait around from 9-5:30pm I guess. Most likely won't be going back there.
8 years ago (13-06-2017)

Every time I visit they have exactly what I need (though not a large store), are super helpful and friendly! It's always the first hardware store I visit when looking for something I need in Port Colborne.
8 years ago (06-09-2017)