7 17 Credit Union - Kent Office

I would give this place a negative star if I could. I was already irritated there was a transaction fee, since I also belong to a credit union. There isn't supposed to be if you belong to one. But the best part is their ATM canceled my transaction and took my card. The teller inside would not give it back and told me it was shredded. Which I found out was a lie from my bank while I was closing that card and getting a new one. I am visiting from out of state and this is extremely inconvenient.
9 years ago (29-12-2017)

UPDATE: going into the bank for the second time I was helped by Jessica and she was amazing and really made sure our account got in order. The next day I came in and we were helped by someone else (sorry forgot her name) but she too was able to assist us with our transition. It's not perfect (i.e. I have to do some extra things that I'm not used to)-- BUT I truly feel once we are over this hump banking will be much better. ORIGINAL: Opened an account, didn't realize how poor the service and hours were. First, my debit card was sent to me with a security code of OOO. Never seen anything like it. Then to learn there are 7 day holds on your checks if your self-employed for the first month. Adding my husband to the account requires him taking time off work because their hours aren't conducive to working folks. Sucks because we want to be fully at a credit union, this bank is just too disorganized and lacking modern conveniences. Especially sad when my biz partner has an established account and we can't get a hold lifted on the checks.
9 years ago (21-06-2017)

We were merged into Seven Seventeen automatically when Kent Credit Union decided to sell themselves to this larger credit union in 2016. To begin with, they misspelled our last name on our checks, credit card and debit card, so we couldn't use these for several weeks until we received the corrected versions. In June 2016, our debit card was hacked right before we went on vacation, which made our trip more stressful. In March 2017, our credit card was hacked, and despite the fraud department contacting me and verifying that I did not make the fraudulent charges, they still applied them to my credit card! I've also had the same issue with being signed up for the "bill pay" service that was mentioned by another reviewer - I didn't ask for it, but I was charged for it anyway. I just feel like they don't pay attention to details and don't care about their members like KCU did. To be fair, their mobile app is much better than KCU's was, and their website is also decent, but I'm getting tired of having a new crisis to deal with every two months. Really disappointed!
9 years ago (30-03-2017)

I was signed up by system in auto-bill pay without my consent. Not knowing I was signed up I was not using it, and charged monthly fees. Because account was set to "paperless" and only used as a rainy day account I wasn't aware until I checked my balance when planning a renovation for my house. ALSO I payed off a loan awhile back and since it was a rainy day fund I wasn't aware I E's getting another fee of inactivity. I tried to dispute and was told there was nothing they could do. THEN they gave me a hard time about closing my account!!!
9 years ago (16-03-2017)

these guys are snakes. I had to pay early payoff fees when I PURCHASED a vehicle and now have to pay them again if i want to trade my truck in. Hidden fees everywhere.
9 years ago (28-06-2017)