Seven Clans Casinos

Great place to spend some time. The hotel has been great. The food is better all the time and the staff on the Casino Floor are always fun the chat with. Keep up the great work.
7 years ago (11-12-2017)

Front desk staff were very nice. Restaurant was terrible and staff was not attentive both times we went. The water park was fun, but they never ever had towels! We rented the Jacuzzi suite. It was in pretty bad shape. Wallpaper peeling, toilet seat was gross looking, and the bed was terrible. The bathtub was dirty. The Jacuzzi was actually clean. Casino was small and boring.
8 years ago (30-10-2017)

We stayed on Columbus day. Was told we couldn't check in till 3pm. Came back at 3pm, and was told the rooms still wouldn't be ready. I asked what was ready, even if it wasn't a room we requested. We asked for a 1st floor room with an outside door, because we had service dogs. We got a 1st floor! Just no outside door. When we went and asked for the outside door, the front desk said "well you got a door to go into your room, right? There you go!".... The buffet was below average. The food was cold, if there was food. We had to ask them to fill up the spots so we could eat. The sign says wait to be seated, but you get in and they tell you to sit any where's. The 4 times we went to eat there during our stay, we had to get our own silverware and drinks!!! Oh but they made sure they came around to put the bill on your table! And there were employees that walked in and changed right next to the silverware station, in front of other restaurant patrons eating!!! The water park doesn't seem any different from the big upgrade they did on it. The only funny part was sitting in the hot tub, looking over and watching the life guard picking his nose and eating whatever he picked! They should have used that money to remodel the rooms. You got old carpets, the beds we had were different heights, outlets with no covers. You got wires hanging down from the ceiling, and all down the hallway as well. And don't get me started on that WiFi!!! I think everyone knows how bad that is! And to top it off, the fire alarm went off and they couldn't shut it off for an hour. We had to sit in our vehicle late Monday night because it was too loud to just think nothing of it and stay in the room... all that security and maintenance and managers on duty didn't know how to handle it? And yes, the employees need some customer service classes!! If you don't want to be there and deal with guests, then find another job. I'm not being prejudice. I am 100% native myself and work in hotels/casinos for the last 12 years.... this place just blows my mind. They need much improvement!!!
8 years ago (11-10-2017)

Hotel manager was rude. Got charged 250 dollars for having alcohol in the room. No staff told me that I couldn't have alcohol. If they think im paying that 250 dollars there crazy. Found what I could only identify as a bed bug. Only one slide was working in the water park. Life guards were standing in one spot the whole time when i was swimming. Fire alarm went off at lease 2 times every night I was there. I called to see what was going on just to be told I had a noise complaint and no explanation on the fire alarm. Won't be staying here again.
8 years ago (06-10-2017)

The watermark was very fun, but it's was never open when I finally got back from basketball practice. The food is pretty good, but it's usually crowded with a bunch of little kids. Room service was very nice. The gift shop was pretty spendy thou.
7 years ago (04-12-2017)