Service De Reparation Aylmer

While I looked at some of the other reviews I felt compelled to write my own. First off I am a very, very, very satisfied customer. It's hard to find a great local family business that still operates with top tier service, sales and customer service. This is the only place I purchase my outdoor power tools. You can't get the same service or actual skill level at the big box stores. Another novel idea, they actually sell parts and provide service for the products they sell, unlike the big box stores. I am an echo brand purchaser and have purchased three (3) major pieces of outdoor power equipment from them. From the owner to the personal at the counter to the manager, Duane, well done my friends, well done...
8 years ago (11-09-2017)

The absolute most useless and incompetent place I've ever experienced. Three times in the same month I brought a snowblower in for simple repairs. Each time it was returned worse than when it went in. The original problem was not fixed and it came back with an entirely new problem. Do not go there.
7 years ago (01-01-2018)

Have been using aylmer repair for many years. Have always had great experiences with them. Staff is very friendly, mechanics are very knowledgeable. Highly recommended and will continue to use them!
8 years ago (11-12-2017)

Good on actual repairs but very bad on business ethics and customer service. Hold on to your wallets! Brought in something to get a repair estimate (which is not free). Instead of advising me of the estimate they decided to repair it without first getting my approval to do the work. When I called to find out the estimate they said it was actually repaired and ready to be picked up. When I got there they handed me an astronomically high repair bill that was 3-4X more than the value of the actual machine. My jaw dropped and even the person who handed me the bill seemed surprised and actually embarrassed by the amount of the bill. Tried to explain the obvious (that I never would have had it repaired at that price) but they insisted on being paid before handing over the machine. They had to know that it was well beyond economical repair. I felt like I was literally being robbed. Some staff working the phones are also simply rude.....
8 years ago (30-05-2017)

In over 10 years of renting or getting repairs done I have always had great service on the phone and in store. Just in the last week I had a huge project for our community centre garden. We were enlarging it. I thought a weekend project with volunteers. Renting kabota tractor, cement mixer for weekend. We hit rock and needed to break it before continuing. Called monday morning 7 am and explained my situation and they recommended a chipper. It was delivered 3 hours later. That is what I call great service. I even called 2 times during the week to keep equipment and they accommadated. Being a non profit organization I need to stay on budget, their pricing was right in line with other places. thank you for your service , you made a hard project a little easier. I love it when local store comes through again. Go Aylmer Daniel Godin, president of Groupe communautaire Deschenes
8 years ago (21-10-2017)