Service Canada

Waited in line at 8:20am. By the time I got in line to the time I was walking out was just over an hour and a half. I was there for a passport renewal, having all my paperwork filled out prior, made this such an easy process. Only needed to wait about 40 min to see the teller to get passport paperwork processed, and once with the teller maybe another 5-10 min.nVery happy with how quick and easy the process was.nThey told me I would get the new passport in the mail within a month’s time, not paying any extra rush fee. So I’m very happy with this.

Excellent service. Went in for Social Insurance Number SIN today and from reviews and experience, I was expecting a huge line. But we reached there at 6:30 and it was just 2 cars maybe the -35 weather had an impact or people are just in the holiday mood. The security was very helpful from the start and she explained everything and got us arranged in the correct places. We were first in line and they opened the doors at exactly on time and they were well prepared. We didn’t have to wait at all, even without appointment and they had us in and out in 10 minutes! Very impressed and if there is any other Service Canada need, I know where to go! Very happy with all the employees!

Service should be faster, and maybe adding a “Take a number” or “queue calling” system will be very helpful and save people and employees a lot of timenAll staff are very nice and will help you in every way they cannI like this place more than the one in downtown since they are plenty of parking, easy to access and almost the services are availablenYou can use the computers there to request your services online also there are phones you can use to call the government offices and request services over the phonenOverall I recommend this place just try to check the wait time with the reception.

Service Canada by name is a contradiction. I went in excited to get my passport information submitted as I went through hell to get everything I needed to get my passport. I presented my birth certificate upon request and because it is too old. They talked to me as if I were a 5-year-old child because they can't read old documents. So, they forced me to go to Registries to get a new birth certificate, costing me more to have documentation I already have. What kind of service is that to a Canadian citizen? To belittle me and get a supervisor to do the same when I had all my T's crossed and I's dotted, treating me like a prepubescent then blame policy. I get policy but that is no reason to talk to me like an infant. I will wait the 2 weeks for my new birth certificate but I don't appreciate the denigrating attitude. When I had everything I needed.

Wait times are too long. Worst part is it open only on working days when most of people are at work.nI visited here in my 45 min lunch break and end up waiting for like 2 hrs. Fortunately, my employer understood and didn’t say anything. But I would have to take a leave from work next time I need to get something done.nnOther thing is they don’t have a system to update people which serial number is being interviewed. So that people atleast know when there turn is.