Service Canada

I went there for passport renewal. Since I have appointment made online two months in advance there was no waiting. It was just before noon. The staff at reception are friendly. She screened my documents and gave us a number. A few minutes after I sat down my number was called. The lady who processed our application was also friendly and courteous. The whole process was done smoothly and efficiently. I was in and out the door in just 20 minutes. Note that there were about 30 people in the hall waiting to be called. Apparently they walked in without appointments. That said, things seemed to be orderly at this office.

Visit date: 2024/03/22nI was there for my passport application walk-in, came in at 12pm, was called at 2:25pm, and left at 2:45pm. The staffs are friendly, and willing to answer any questions regarding the services you require. The wait time was OK with me ~2.5 hours, although they told me it should take less than two hours when I got my number that’s pretty much the only reason why I don’t give them five stars. The parking is free, which is really good. Plus there are plenty of seats, so you don’t have to stand there when you are waiting for your service. I have seen some reviews of the Scarborough location and it seems like you will have to stand for most of the wait time if you choose to go there. Last but not least, please be aware that this location only takes regular speed passport application, and pick up is NOT available at this location. If you require express or urgent passport service, you will have to go to one of the passport offices. Overall, I’d rate my visit a solid four star.

I came for a child passport application April 9, arrived 8:10am & there was already a line. Waited for 20 mins on the line outside of the office. They let us wait inside when they opened at 8:30 as it was cold outside to wait. Got my ticket number within 20 mins & got called in 30 mins after that. When they call you for ticket number, they will check all your documents to see and confirm that you have everything.nnMy application should have been completed by 9:30am, but the passport photo wasn't accepted, so I had to get another photo taken for my baby. So I had to come back & reapply, I was worried I'd have to get in the line again but the agent told me to just come in & see her again, informed me to just make sure to come back the same day. So after going back, everything went smooth & was completed around 11:30am.nnP.S. I forgot the team leader's name but, that day he was so nice & very informative! Really recommend this office for passport application!nnEDIT: I received my daughter's passport last week May 22 so it's more than a month or 20 business days after you submit your regular passport application on this location. Still recommend it if you're not traveling anytime soon! If you do, you'd have to go to another location where they offer 10 business days processing for a regular passport application.

Visit Date: July 30, 2024 TuennI went there for passports renewal. Arrived at 9:20am with parking available for free; No waiting at reception, got a number and waited in hall. There were about 35 to 40 people waiting, chairs available. I was called an hour later and the staff was nice and professional for processing my application. It took about 20 minutes.nnThe big suprise was that I was told to wait for 20 business days plus mailing time to get new passports but instead only after 7 days I got delivery notice from Cadada Post in my mailbox. That made my day! Hope everyone else can also enjoy this efficient service. Good luck!

I am giving this revew only to Sergio as he is so professional and nice. I was a frustrated customer and he dealt with me so good and made me happy by giving me the appointment for the next day to complete my work. Other than him the management system of the Service Canada does not deserve 5 Star. The processing is too complicated and also they work slowly.nWhy we should stay in line for 2 to 4 ours only to submit documents. The government cannot provide good service to Canadian and it's apparently Canadian time doesn't have any value.nSo dissapoiting.