Service Canada Centre

Had an amazing experience getting passports done. Went just after open. The wait was very short less than fifteen minutes. Well, organized with someone to look over the forms beforehand and caught something that I hadn't done. Josee was amazing at processing them. One of the best experiences i've had getting passports done.

Poor service

Service Canada in Penticton is great! Didn’t have to book an appointment but came right before they opened. The security guard asked if anyone had an appointment and they let them in first, which makes sense. Thankfully it wasn’t busy so we only waited about 5 mins. Once they let us in, we were called up as soon as the Rep, by the name of Charlene, had noticed us. Charlene was great, very friendly, polite and made sure she double check some info with her manager. Please keep her around! It was the smoothest process I’ve had yet with SC. Highly recommend coming here either with an appointment or as soon as the open!

We had to book in Penticton due to long wait times in Kelowna. I'm so grateful we did! I'll be coming to Penticton every time now; it's not as busy, so the clerks are less rushed and much kinder! Josee processed our passport applications, and she was lovely! Thank you for making this experience which is usually very stressful so easy and pleasant for us!

After struggling to get an appointment for my passport renewal in Richmond, I decided to book in Penticton during my trip to the Okanagan. To my surprise plenty of appointments were available, and I could've easily walked in. The lady who helped me was very friendly, and helpful, and restored my faith in passport renewals. Will definitely try to make a return trip in 10 years!