Service Canada Centre

Building is clean and parking available. Not busy so you can easily get your turn . But be mindful staff can use racially slang “ I was waiting for my turn that time I heard a lady called Indian name and then laughed with other women by saying I was suppose to call Mr. John . “

Applied first time passport for fmly of 3. Agent was super efficient. We were out in 45min including wait time. received passport in 6 working days for regular processing.

They can accept your general passport application; they can accept your lost & stolen form; they can take payment on the passport application but not the lost & stolen form. It would have been appreciated if the agent could have told me this, and I could go to Passport Canada’s office or called to make a payment online. It’s been over 140 days trying to get a passport. The person I talked to kept deflecting their fault by saying they’re not Passport Canada but still do Passport services not a good argument. This could all been avoided if the original agent had just say, “the fee for the lost & stolen form has to be done directly through Passport Canada.” If you take my money the first time, I'm under the assumption that everything is paid.nnUpdate: I went to the Service Canada in Fredericton and they didn’t understand why Moncton wasn’t able to process my payment there. Plus, they had to manually add my fee because it suppose to be added on the spot. It shows that this Service Canada in Moncton is extremely incompetent. Just go to Fredericton, yes it is a 2 hour drive, but the service is 1000x better.

They Had Us Wait Without Chairs. And The Receptionist Said She Didn't Want Kids In The Building I Asked If That Was Really A Thing And She Didn't Answer, Instead She Just Told Me I Would Be Waiting A Long Time, Even Though The Place Was Basically Empty. So We my daughter and I Sat On The Floor For An Hour.nnI Understand They Are Short Staffed But I Didn't Understand The No Kids Rule Or Not Have Available Seating.nnThe Guy At The Desk Was Very Polite And Had Me Taken Care Of In Under 15 Minutes. He Was Absolutely Amazing And Very Polite.

You wait for over an hour just to have someone tell you you didn’t dot your I’s and cross your T’s properly. You can have multiple IDs showing proof of who you are but heaven forbid you don’t have someone sign the back of your picture stating that yes, that is in fact you!nWe went to Fredricton and Moncton to be told slightly different information, just enough so that we have to make yet another trip in to try and get my passport finished. Making a total of 4 trips.nnNot sure it is even worth travelling they make things so complicated! ….. I think that plexiglass between them and the customer is to protect them from strangulation. ‍