Service Canada Centre

Walked in on a Friday morning before the Canada Day long weekend to apply my first Canadian passport. Arrived at 10:30 am, there were two people in each of the lines: one for appointment, another one for walk-in. They would help people with appointments first, but it only took ten minutes for my turn. The lady who helped me was very friendly and even congratulated me. Then she asked me to wait to be called. Another ten minutes or so, another lady called my name and helped me with the application. It took her about 15 minutes or so. I asked her if she would recommend mailing in or coming in person. She said she would not know as it would really depend, but she guessed there would be more work for mailing in. Also, she shared that normally Friday was very busy, today was an exception because of the long weekend. Apparently, Wednesdays and Thursday are the quieter days, I hope this information will help others who want to walk in.

I went there to get a new SIN number after receiving eCoPR. I arrived around 9 am on a Thursday and there were just 3 people on line. They called me after 10 min, the service was great and super fast, the staff was polite and helpful. They gave me my new SIN number right away. I'd recommend going there for any service. Great experience!

Smooth and efficient passport renewal process. Lined up 15 min before the office opened and left 45 min later. Was told that Thursday is the best day for drop-ins.nThe staff are kind and helpful.nUnusually positive experience with a government service at this office!

Needed to obtain a SIN for my father who passed a long time ago. Was handed off to Lisa D and she was wonderful! She pulled in resources as needed from the SIN folks. Took some time but she stuck it out and got it solved! Very impressed with the staff!

Went in on a Thursday morning before the long weekend for a passport renewal. Arrived at 8:15 and there were about 10 people ahead of me. The queue went by pretty quickly once inside. They call you by name in the waiting area and they let you know the expected date for receiving your passport by mail. I was out by 8:50 am.