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Second Cup

  1. Pickering
  2. Pickering Coffee & Tea

Reviews, get directions and information for Second Cup

Second Cup
"From our humble beginning in 1975 as a kiosk in a shopping mall, selling only whole bean coffee, Second Cup Coffee Co.™ has become the largest Canadian specialty coffee retailer. Our goal is to be the best. For us, that means putting coffee at the core of business, focusing on quality, innovation and creating an individual experience for our customers.With innovation, sustainability and a focus on the community in our DNA and in our beans, we know you’ll want a Second Cup."
Address: 650 Kingston Road , Pickering L1V 1A6, ON, CA
Phone: (905) 839-9287
State: ON
City: Pickering
Zip Code: L1V 1A6


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Reviews
The coffee itself tastes okay but the customer service is awful. The man/owner is extremely rude and aggressive. I reiterated that I wanted more pumps of vanilla syrup, so the woman working there asked him to confirm - he yelled at her in front of us and my drink didn’t even end up tasting like vanilla, just milk. They don’t measure anything they just eyeball the amounts of coffee/milk/syrup etc. I’ve lived close to this location for the last 10 years and have gone a handful of times over the years, and the service is consistently disappointing.
My wife came to see if they had any Christmas merchandise ornaments, decorations, etc. We were rudely told no and repeatedly asked to buy coffee or food instead. Even as we were leaving, the person behind the bar tried to pressure to buy a coffee. Terrible attitude, you should avoid.
This location has dependable tables and wifi, but the owners are not that friendly compared to a Starbucks. They seem obsessed with people using the washroom. There are signs all over the place and are constantly telling people that the washroom is for "paying customers". Some people use the restroom before ordering and they will be all over them about needing to buy something. I have also seen them lie to people that the washroom is down for repairs, but it wasn't as I had just used the restroom. It might cost them 2 cents for someone to flush the toilet. I even see the owner yell at his employees to speak up about "paying customers" can only use the washroom. Come on, be friendly with people. As a paying customer, I don't like seeing people interrogated for using the restroom. Be kind.
Try coffee first time here but it was not that good, the price is similar when I compare with Starbucks but the coffee quality is worth the price. Atmosphere and customer service is good here.
Nice spot for a regular coffee. I had a flat white but the shot they pulled tasted burnt and bitter. Service was okay
Not the friendliest of locations. This second cup has been around for a while and hasn't changed much. Service here is a bit slow and prices are pretty high. However the atmosphere inside is pretty good if you're looking for a chill place to do some work, catch up with a friend and grab some coffee. I have noticed that they are one of the few coffee shops that offer sliced cake in addition to pastries. Their Frozen Hot Chocolate is really tasty, but a tad expensive, especially for a small.
Only got one cup ; would recommend for a cool shop for WiFi and to get some work done. Friendly staff, good selection of scones and muffins. Clean bathrooms. Lots of parking.
My favourite local second cup. Love the staff and the lattes
Great staff, best beans in Ontario. Well stsffed, always busy, never a long wait.Food: 5/5
Only went thru the drive thru and wont go again . had some difficulty understanding the person on the the other end.. was a simple coffee order.Looks like a nice building and I know they provide free Wi-Fi, But not going back.
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