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Second Cup

  1. Vancouver
  2. Vancouver Cafes

Reviews, get directions and information for Second Cup

Second Cup
"From our humble beginning in 1975 as a kiosk in a shopping mall, selling only whole bean coffee, Second Cup Coffee Co.™ has become the largest Canadian specialty coffee retailer. Our goal is to be the best. For us, that means putting coffee at the core of business, focusing on quality, innovation and creating an individual experience for our customers.With innovation, sustainability and a focus on the community in our DNA and in our beans, we know you’ll want a Second Cup."
Address: B321-4480 Oak Street , Vancouver V6H 3N1, BC, CA
Phone: (604) 875-2735
State: BC
City: Vancouver
Zip Code: V6H 3N1


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Reviews
Ordered a americano misto at the bcw hospital second cup the lady over filled it, burnt my hand on it. And the misto tasted terrible. Go to Starbucks it’s a few steps away, they have better customer service.
The coffee isn’t great and it doesn’t look at all like in the pictures. We ordered Santa cookies late for $5.85 and didn’t had whipped cream or sprinkles. Very disappointed! Parking: $1.75 / half hour
Love their sweets and frozen frappes, staff are nice and cater to you. To bad the only locations are in the hospital
I have never experienced such terrible customer service.
Ordered 2 hot beverage this morning at around 8.45 to 9:15 ama small flat white and a medium chai latte and 4 muffins the girl got my order wrong as I got 1 less muffin than she charged me for 2 more muffins saying that she earlier charged me for 2 muffins only,when I got all my order I noticed I didn’t get a receipt so I ask the girl for my receipt so the tall guy came and said to me sorry after a transaction is done we cannot reprint the bill so I asked him aren’t you suppose to give the customer or at least ask the customer if he needs his receipt,he said our machine is ancient and we don’t print receipts.I don’t know if this rings a bell but by law you should be giving a customer a receipt for what he purchased.And also if there would be receipts and KOT being produced there would be less mistakes,And some people like me buy coffee on request made by someone else and not providing a bill was rude,very poorly managed.they charged me 23$ for 2 drinks and 4 muffins without a bill.
Very nice staff! Super friendly and delicious coffee. Pistachio latte and pumpkin spice cold foam was fantastic!!
It's odd that you don't have high chairs for babies and you're located right inside BC children's hospital.
! I was with my pregnant wife in hospital for couple of days, so location wise employees suppose to be even nicer to people than a normal branch, but it is totally opposite. First day I went there, I seen a big fly flying around, and I informed the employee about it, he simply said it is just fly time if the year !!! Second day a lady served me, and I asked her couple of things to be warmed up for me, she got annoyed and thrown my items on oven in frustration!!! Horrible just horrible customer service.
I got FOOD POISONING and when I told them they didn’t care about it.
Think they could lower their prices a bit at the childrens hospital location. Millions are donated to make it one of the best hospitals and you have a coffee shop that charges you 10 bucks for a soggy wrap. Look around and maybe give some families a break. Maybe they should make this a location that doesn't need to mark up its products by 400%
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